Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bitna Kim

Little Rock,AR

Summary

Experienced Customer Service Analyst with a proven track record of delivering exceptional service and efficiently resolving complex issues. Demonstrated proficiency in organization, time management, and data entry, complemented by strong communication abilities and expertise in Microsoft Office. Committed to integrating technical knowledge with innovative solutions to drive continuous improvement and excel in customer service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

Kroger
12.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Retail Sales Associate

PANDORA
06.2024 - Current
  • Collaborated with team to efficiently manage customer orders, enhancing service speed and accuracy
  • Executed customer requests precisely, ensuring high satisfaction and repeat business
  • Maintained a welcoming environment, fostering positive customer experiences and loyalty
  • Fostered positive team dynamics, ensuring seamless order fulfillment and enhancing customer satisfaction through effective communication and support

Barista

Kroger
06.2024 - 11.2024
  • Welcome clients warmly, building rapport to drive sales and brand loyalty
  • Exceed sales targets using Pandora's SPARK model and comprehensive product knowledge
  • Maintain awareness of shoppers to enhance their experience and minimize loss
  • Complete product training to improve sales techniques and customer interactions
  • Participate in visual merchandising, ensuring attractive and accurate displays
  • Maintained a clean and organized workspace for optimal productivity and safety.

Barista

Starbucks
12.2023 - 05.2024
  • Efficiently manage multiple tasks in a fast-paced environment, ensuring smooth backstage operations
  • Utilize time management skills to assist team members and enhance overall performance
  • Acquire and apply new skills in stage safety, contributing to the well-being of performers

Backstage Technician

UNIVERSITY OF CENTRAL ARKANSAS
09.2023 - 10.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Team Member

Chick-fil-A
01.2023 - 08.2023

Busser

Big Whiskey's American Bar and Grill
03.2022 - 07.2022

Sales Associate

Rack Room Shoes
07.2021 - 02.2022

Education

Bachelor's of Science - Computer Science

UNIVERSITY OF CENTRAL ARKANSAS
Conway, AR
12-2027

UNIVERSITY OF CENTRAL ARKANSAS
Conway, AR
10.2023

Skills

  • Microsoft Office Suite
  • Customer Service
  • Food Services
  • Organizational
  • Time Management
  • Customer Satisfaction
  • Data Entry
  • Inventory Control
  • Problem Solving
  • Technical Aptitude & Knowledge
  • Point-of-Sale Systems
  • Service Improvement

Languages

English
Full Professional
Korean
Limited Working

Timeline

Pharmacy Technician

Kroger
12.2024 - Current

Retail Sales Associate

PANDORA
06.2024 - Current

Barista

Kroger
06.2024 - 11.2024

Barista

Starbucks
12.2023 - 05.2024

Backstage Technician

UNIVERSITY OF CENTRAL ARKANSAS
09.2023 - 10.2023

Team Member

Chick-fil-A
01.2023 - 08.2023

Busser

Big Whiskey's American Bar and Grill
03.2022 - 07.2022

Sales Associate

Rack Room Shoes
07.2021 - 02.2022

UNIVERSITY OF CENTRAL ARKANSAS

Bachelor's of Science - Computer Science

UNIVERSITY OF CENTRAL ARKANSAS
Bitna Kim