Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Biviana Gutierrez

Denver,CO

Summary

Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. I work well under pressure and with other people no matter the environment. Focused on learning and growing as an employee and teammate. Devoted to give customers the best and most comfortable experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

Mighty Plumbing and Heating
Denver, CO
04.2022 - Current
  • Trained team members as lead of the call center.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Assisted and scheduled customers with their home plumbing and HVAC needs.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Waitress Supervisor

El Camaron Loco
Brighton, Colorado
06.2018 - 02.2022
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Created daily shift schedules for waitstaff according to business needs.

Education

GED -

Brighton High School
Brighton, CO
05-2022

Skills

  • Customer service
  • Call management
  • Employee training
  • Problem solving
  • Active listening
  • Spanish fluency
  • Teamwork
  • Inbound phone calls
  • Outbound
  • Service titan
  • Waitress/cashier

Certification

  • Pharmacy technical provisional

Languages

Spanish
Native/ Bilingual

Timeline

Call Center Representative

Mighty Plumbing and Heating
04.2022 - Current

Waitress Supervisor

El Camaron Loco
06.2018 - 02.2022

GED -

Brighton High School
Biviana Gutierrez