BIVIANA VERGARA
West Haven,CT
Summary
Dynamic customer service professional with a proven track record in handling inquiries and administrative duties with precision. Proficient in communication, data entry, and scheduling, facilitating smooth operations. Demonstrated adaptability and problem-solving skills that lead to improved client satisfaction and team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Community Action Agency of New Haven, INC
NEW HAVEN, CT
06.2023 - 06.2025
- Operated multi-line telephone and intercom system, managing high volume of calls efficiently.
- Directed calls to appropriate departments or personnel, ensuring accurate message-taking when needed.
- Greeted clients and visitors, assessing needs for appropriate service direction.
- Maintained up-to-date knowledge of CSBG Covid Cares operations program and services.
- Assisted clients in retrieving information necessary for file completion.
- Demonstrated proficiency in Microsoft Office to support daily operations.
Client Navigator
Community Action Agency of New Haven, INC
New Haven, CT
08.2019 - 06.2023
- Executed data entry of schedules into scheduling system with precision.
- Corrected time punches for coworkers to ensure accurate records.
- Maintained timekeeping records in compliance with company policy.
- Monitored attendance for coworker population to identify trends.
- Screened applications to facilitate effective candidate selection.
- Coordinated interview scheduling for applicants with HR manager.
- Prepared new hire paperwork and orientation materials to support onboarding process.
- Managed upkeep of employee bulletin and information boards.
- Technical skills showcasing expertise in Microsoft Office.
OUTREACH WORKER
CORNELL SCOTT CORPORATION
NEW HAVEN, CT
04.2017 - 09.2017
- Screened potential applicants for eligibility and referred them to necessary services.
- Assisted applicants throughout application process, providing comprehensive customer service.
- Submitted completed applications, advocated to DSS, and tracked progress to final determination.
- Maintained up-to-date knowledge of managed care issues for consumer guidance.
- Ensured confidentiality by meticulously managing applicant records.
- Input data accurately and generated reports as required.
- Conducted community outreach initiatives at schools and health fairs.
- Executed additional duties as assigned, demonstrating flexibility and reliability.
Administrative Assistant
Crossroads, INC
New Haven, CT
04.2011 - 04.2017
- Assisted office manager in maintaining personnel files for compliance and organization.
- Facilitated application processes for potential employees during recruitment phases.
- Conducted local criminal background checks on new applicants to ensure safety standards.
- Collected service data to support business manager in financial report preparation.
- Reviewed and translated documents into Spanish for internal communication purposes.
- Relieved the receptionist and performed duties during absences to maintain front office operations.
- Reviewed invoices for timely payment of services rendered.
- Provided assistance to billing office when short-staffed, ensuring continuity of operations.
Education
GED -
VALLEY REGIONAL ADULT EDUCATION
SHELTON, CT01-2013
Skills
- Multi-line telephone
- Message taking
- Client greeting
- Microsoft Office
- Data entry
- Timekeeping records
- Customer service
- Organization skills
Certification
- C.A.C TRAINING- ACCESSHEALTHCT.COM
- HEALTH CLAIM SPECIALIST DIPLOMA- BRANFORD HALL INSTITUTE
- PHLEBOTOMY CNA, MA- NEW HAVEN ADULT EDUCATION
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Community Action Agency of New Haven, INC
06.2023 - 06.2025
Client Navigator
Community Action Agency of New Haven, INC
08.2019 - 06.2023
OUTREACH WORKER
CORNELL SCOTT CORPORATION
04.2017 - 09.2017
Administrative Assistant
Crossroads, INC
04.2011 - 04.2017
GED -
VALLEY REGIONAL ADULT EDUCATION
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