Yolga Desrosier
Monsey ,NY
Summary
Accomplished Team Leader experienced in project coordination and performance monitoring. Enhanced team productivity through effective conflict resolution and strategic planning, achieving significant milestones. Managed front desk operations and customer service, improving visitor relations and appointment scheduling while training junior staff to elevate sales techniques and service quality.
Overview
10
10
years of professional experience
Work History
Receptionist
Links
Suffern, New York
07.2026 - Current
- Greeted visitors at Links front desk and directed arrivals
- Answered incoming calls and relayed messages to staff
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments.
- Scheduled appointments using Links reception calendar systems
- Coordinated meeting room bookings and front desk supplies
- Sorted mail, packages, and deliveries for Links departments
Beauty Consultant
CVS Pharmacy
05.2025 - Current
- Advised clients on skincare products, increasing customer satisfaction and loyalty through tailored recommendations.
- Educated clients on skincare and cosmetic products, driving informed purchasing decisions.
- Conducted thorough skin assessments to effectively recommend personalized beauty solutions, improving client satisfaction.
- Provided personalized beauty consultations, enhancing customer satisfaction and loyalty.
- Analyzed customer feedback to refine service offerings, enhancing overall shopping experience and addressing client needs.
- Analyzed customer feedback to refine service offerings and enhance overall shopping experience.
- Trained junior consultants on product knowledge and sales techniques to improve team performance.
Beauty Team Lead
Kohls Department Store
11.2022 - 11.2024
- Led team to ensure successful project completion within deadlines.
- Enhanced team efficiency through effective task delegation.
- Coordinated team efforts to meet project milestones on time.
- Enhanced team collaboration, facilitating regular meetings and open communication.
- Developed team strategies for improving productivity and meeting goals.
- Supported team problem-solving efforts to overcome project challenges.
- Informed staff on organizational mission and goals to align efforts with success.
Team Member
Dunkin Donuts
03.2022 - 11.2022
- Maintained clean, organized, and safe work areas to support team efficiency and safety.
- Mastered tasks efficiently in a fast-paced environment.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Enhanced customer service and product knowledge to improve team interactions and service quality.
Team Manager/Management Trainee
White Castle
11.2016 - 03.2022
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Improved employee satisfaction by conducting regular performance reviews, providing constructive feedback, and creating personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Defined clear targets and objectives and communicated with other team members.
- Led development and execution of strategic plans to meet company objectives, facilitating team alignment and achieving goals.
Education
High School Diploma -
Spring Valley High School
Spring Valley, NYSkills
- Appointment scheduling
- Calendar management
- Front desk software
- Multi-line telephone operation
- Multi-line telephone
- Front desk operations
- Customer service
- Visitor relations
- Data entry
- Basic computer skills
- Typing speed
Volunteer work
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Timeline
Receptionist
Links
07.2026 - Current
Beauty Consultant
CVS Pharmacy
05.2025 - Current
Beauty Team Lead
Kohls Department Store
11.2022 - 11.2024
Team Member
Dunkin Donuts
03.2022 - 11.2022
Team Manager/Management Trainee
White Castle
11.2016 - 03.2022
High School Diploma -
Spring Valley High School