Biyanca Dokter
Iowa City,IA
Summary
Detail-oriented professional with extensive experience in retail operations. Skilled in time management and customer service, consistently exceeding performance targets. Aiming to contribute to a team-oriented environment that prioritizes accuracy and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Checker
Hy-Vee
Coralville, IA
04.2025 - Current
- Verified pricing accuracy on products during checkout process.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Operated cash register efficiently to expedite customer transactions.
- Maintained cleanliness and organization of checkout area for safety compliance.
- Collaborated with team members to streamline checkout procedures.
- Aided in training new employees, sharing best practices for efficient job performance.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
Service Manager
Dollar Fresh Market
Orange City, IA
11.2022 - 01.2025
- Mentored new employees, providing guidance on best practices and company standards for service delivery.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
Cashier/Grocery Stocker
Don's Food Center
Orange City, IA
08.2019 - 02.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to streamline checkout processes, enhancing overall efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Arts - Music Education And String Performance
University of Iowa
Iowa City, IA12-2027
High School Diploma -
MOC-Floyd Valley High School
Orange City, IA05-2023
Skills
- Customer service
- Money handling
- Accuracy and precision
- Teamwork and collaboration
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Organizational skills
- Cooperative attitude
- Self motivation
Timeline
Checker
Hy-Vee
04.2025 - Current
Service Manager
Dollar Fresh Market
11.2022 - 01.2025
Cashier/Grocery Stocker
Don's Food Center
08.2019 - 02.2022
Bachelor of Arts - Music Education And String Performance
University of Iowa
High School Diploma -
MOC-Floyd Valley High School