Bizuayew Atnafu
MEMPHIS,TN
Summary
Dedicated server with exceptional customer service skills and a strong work ethic. Proven ability in order management and cash handling, ensuring guest satisfaction in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Server
Holiday Inn Hotel Sandton
Memphis, TN
02.2019 - 05.2025
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
- Managed orders and reservations efficiently using POS systems to streamline service delivery.
- Trained new staff on restaurant procedures, improving team performance and service quality.
- Collaborated with kitchen staff to ensure timely food preparation and presentation, maintaining quality standards.
- Implemented best practices for cleanliness and organization in dining areas, promoting a welcoming atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
Stocker
Nike Company Store
Memphis, TN
04.2017 - 07.2018
- Organized inventory displays to enhance product visibility and customer experience.
- Assisted in stock replenishment, ensuring shelves remained fully stocked and accessible.
- Monitored inventory levels, coordinating with management for timely reorders and stock accuracy.
- Trained new team members on stocking procedures and best practices for inventory management.
Food Service Worker
Subway
Memphis, TN
08.2015 - 02.2017
- Prepared sandwiches and salads, ensuring adherence to quality standards and customer preferences.
- Operated cash register, processing transactions efficiently while maintaining accuracy in order handling.
- Maintained cleanliness of workstations, adhering to food safety regulations and company policies.
- Assisted in training new employees on food preparation techniques and customer service protocols.
Customer Service Representative
Autocity Motors
Pine Bluff, AR
09.2010 - 12.2012
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed customer accounts and processed transactions accurately using CRM systems.
- Trained new staff on customer service protocols and system navigation.
- Collaborated with sales team to enhance customer experience and streamline processes.
Nursing Home Worker
Arkansas Nursing and Rehabilitation Center
Pine Bluff, AR
07.2003 - 10.2004
- Provided compassionate care to residents, ensuring comfort and dignity.
- Assisted with daily living activities, promoting independence among residents.
- Monitored vital signs and reported changes in health status to nursing staff.
- Coordinated recreational activities, enhancing resident engagement and social interaction.
Education
High School Diploma -
Addis Ababa High School
Addis Ababa01-1995
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Order management
Timeline
Server
Holiday Inn Hotel Sandton
02.2019 - 05.2025
Stocker
Nike Company Store
04.2017 - 07.2018
Food Service Worker
Subway
08.2015 - 02.2017
Customer Service Representative
Autocity Motors
09.2010 - 12.2012
Nursing Home Worker
Arkansas Nursing and Rehabilitation Center
07.2003 - 10.2004
High School Diploma -
Addis Ababa High School