BJ McMahon
Grain Valley,MO
Summary
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
13
13
years of professional experience
Work History
Sales Associate/CEC Associate
CarMax
Overland Park, KS
11.2018 - 06.2026
- Assisted customers in vehicle selection and provided information on features and pricing.
- Maintained cleanliness and organization of the sales floor to enhance customer experience.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Demonstrated product knowledge by answering customer inquiries and resolving concerns effectively.
- Adapted quickly to changing inventory levels and adjusted sales strategies accordingly.
- Contributed to a positive team environment through open communication and teamwork initiatives.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Adjunct Professor
ITT
Independence, MO
08.2013 - 05.2016
- Assisted customers in vehicle selection and provided information on features and pricing.
- Maintained cleanliness and organization of the sales floor to enhance customer experience.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Demonstrated product knowledge by answering customer inquiries and resolving concerns effectively.
- Adapted quickly to changing inventory levels and adjusted sales strategies accordingly.
- Contributed to a positive team environment through open communication and teamwork initiatives.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Store Manager
Brookstone
Overland Park, KS
05.2016 - 10.2018
- Led daily store operations ensuring exceptional customer service and efficiency.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Developed visual merchandising displays to enhance product visibility and attract customers.
- Coordinated promotional events, increasing foot traffic and boosting sales performance.
- Conducted performance evaluations, providing feedback to improve team productivity and morale.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Master of Arts -
Northwest Missouri State University
Maryville, MO12-2012
Skills
Expertise and experience in customer service, sales, management, time management, teaching and mentoring
Timeline
Sales Associate/CEC Associate
CarMax
11.2018 - 06.2026
Store Manager
Brookstone
05.2016 - 10.2018
Adjunct Professor
ITT
08.2013 - 05.2016
Master of Arts -
Northwest Missouri State University