BJ Ritchie

Managed customer calls effectively in a fast paced work environment that calls for proper phone etiquette, excellent verbal and written communication skills. Utilized multiple call center support applications to efficiently assist customers while maintaining high marks in all metrics. Accepted new assignments with an open, cooperative, positive and team oriented attitude. Exercised strong interpersonal communication skills with customer ad fellow staff. Vital start up of a new call center hub.

Responsible of the daily operations of finances, coordinating employee scheduling, and ensuring all steps have been made to properly open and close the restaurant. Motivated staff through acknowledgement of hard work and instilling accountability while leading by example. Provided coaching and counseling for staff as needed which developed an efficient and respectful team.

Assisted teachers and worked individually with students with special needs, helping each navigate the education system. Monitored student classroom and outdoors activities to promote student safety. Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes. Assisted teachers with classroom management and document coordination to maintain a positive learning environment. Collaborated with teachers to help with classroom and workload management.

Followed shool and classroom policies, regulations, dress codes and schedules.

Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.

Caterer- Responsibilities included ordering food and supplies for each specific event, assisting in food preparation, set up, delivery, taking care of customers' needs during event, tear down, clean up and assisted in billing.

Cook- Responsible for ordering of supplies and for for daily operations, taking customers' orders, running the case register, assisting in food preparation. Responsible for the daily operations of finances and ensuring all steps have been made to properly open and close the grill.

Responsible for the daily operations of finances, coordinating employee scheduling, and ensuring all steps have been made to properly open and close the restaurant.

Above all, customer satisfaction is my top priority. Motivated staff through acknowledgement of hard work and instilling accountability while leading by example. Provided coaching and counseling for staff as needed which developed and efficient and respectful team. Carefully interviewed, selected, trained and supervised staff.

Ensured customer satisfaction in all aspects of their dining experience.

Provided instructional support and daily assistance to 2 young special needs children.

Provided professional customer service with the highest level of attention, devotion and commitment. Conducted numerous consultation meetings with clients pre and post sessions in order to establish rapport, encourage communication and provide the best service and product possible. Assist photographer in setting up equipment for photo shoots. Ensure proper lighting and equipment and is performing properly. Coordinate members of party to ensure effective use of time. Perform secretarial duties including typing, faxing, answering telephone and courier services. Achieved deadlines for final project presentations.

Provided single point of coordination for all steps of International and Domestic relocations of employees and their families. Including but not limited to va==car rentals/ temporary residence/ real estate agents and managing relocation expenses.

Scheduled policy review appointments for the customer and placed departure and destination broker referrals based on their needs. Also conducted regular follow-ups with customers to ensure agent satisfaction.

Responsible for analyzing member needs. Monitor real estate transactions to ensure conversion of referrals into actual sales. Coordinate problem- solving efforts. Produce revenue through effective consulting with members. Cross- sell our in-house mortgage company.

Ensures timely broker placement and follow-up calls on active USAA members. Serves as primary back-up to the Real Estate Coordinators in responding to the member needs. Manages cash back bonus.

Responsible for verifying incoming orders and making sure they are properly entered in the system. Research and develop new accounts for sales associates. Perform daily review of mailing list to ensure proper delivery to customers. Handle incoming call. Coordinate problem- solving efforts. Provide assistants to various departments for effective team building.