Gamaliel Gonzalez
Las Vegas,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Starbelly
3583 16th St. San Francisco CA. 94114
01.2021 - 05.2024
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
Bachelor of Science - Criminalistics And Criminal Science
CLEU
Boca Del Rio, Ver, Mexico06.2016
Skills
- Customer Satisfaction
- POS System Operation
- Allergy awareness
- High-volume dining
- Service prioritization
- Food safety understanding
- Bill computation
- Bar terminology
- Banquet Coordination
- Food inspection
- Suggestive Selling
- Guest Seating
- Team Leadership
- Transactions and Cash Handling
- Decision-Making
- Conflict and Complaint Resolution
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Server
Starbelly
01.2021 - 05.2024
Bachelor of Science - Criminalistics And Criminal Science
CLEU