Gamaliel Gonzalez

Starbelly

01.2021 - 05.2024

Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Promoted a safe working environment by adhering to food safety standards and best practices.
Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.

Summary