- Volunteer Travel
- Kayaking
- Hiking
- Gardening
- Conservation events
- Animal care activities
Hannah Boulanger
Battle Creek
Summary
At Binder Park Zoo, I honed my skills in animal behavior observation and customer service, enhancing guest experiences and animal welfare through innovative enrichment activities and educational initiatives. My collaborative efforts led to improved animal health and visitor satisfaction, showcasing my problem-solving abilities and dedication to conservation.
Overview
3
3
years of professional experience
Work History
Animal Care Intern
Binder Park Zoo
10.2024 - Current
- Expanded knowledge of species-specific needs through continuous professional development opportunities.
- Collaborated with team members to develop engaging enrichment activities, stimulating positive behaviors in animals.
- Maintained accurate records of animal care activities, ensuring compliance with industry standards and regulations.
- Reduced stress levels among animals by implementing appropriate handling techniques during routine procedures.
- Facilitated smooth transitions for new arrivals or transfers by preparing suitable habitats tailored to individual needs.
- Demonstrated commitment to ethical practices in wildlife conservation through adherence to established guidelines within intern role responsibilities.
- Enhanced animal welfare by monitoring health, observing behavior, and reporting concerns to supervisors.
- Provided personalized diet preparation for various species according to specific nutritional requirements.
- Contributed to efficient facility operations by cleaning and maintaining animal enclosures and habitats.
- Assisted in the successful rehabilitation of injured animals with proper care and treatment plans.
- Promoted public awareness of animal conservation efforts through educational presentations and demonstrations.
- Ensured safe interactions between visitors and animals through supervision during public events or tours.
- Supported research projects by collecting data on animal behavior, growth patterns, and habitat usage.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Educated visitors and staff on proper animal care and handling.
- Trained animals in behavioral compliance or other special routines or commands.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Guest Services Attendant
Binder Park Zoo
04.2024 - 10.2024
- Welcomed customers and helped determine their needs.
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Answered various questions from guests regarding the welfare of the animals in the care of the organization.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Educated and inspired guests on the importance of conservation and ensuring quality animal care.
- Maintained an organized workspace that ensured efficient access to pertinent documentation required during daily tasks.
- Assisted in maintaining a clean and welcoming environment to ensure guest comfort throughout their stay.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about zoo policies and addressed customer concerns.
Dog Caretaker
M-66 Boarding Kennels
10.2021 - 03.2022
- Ensured safety of dogs under supervision through close monitoring and adherence to owner's instructions.
- Provided overnight care for clients' pets, offering peace of mind during vacations or extended travel plans.
- Increased client retention with excellent communication skills, providing regular updates on their pet's wellbeing.
- Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
- Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
- Enhanced facility cleanliness, minimizing risk of disease transmission among dogs in the facility.
- Developed trust with new clients through initial meet-and-greet sessions, discussing specific requirements for each dog's care plan.
- Fostered positive relationships with clients by addressing concerns promptly and professionally.
- Enhanced dog owners' satisfaction by providing attentive care and maintaining a clean environment for their pets.
- Coordinated grooming appointments as needed, contributing to improved appearance and hygiene of pets under care.
- Promoted socialization among dogs by organizing structured group playtime sessions.
- Gave animals proper attention to promote secure environment in owner's absence.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
Education
Associate of Science - Animal Science
Kellogg Community College
Battle Creek, MI05-2025
High School Diploma -
Harper Creek High School
Battle Creek, MI06-2023
Skills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Creativity and innovation
- Animal behavior observation
- Animal nutrition and feeding routines
Interests
Timeline
Animal Care Intern
Binder Park Zoo
10.2024 - Current
Guest Services Attendant
Binder Park Zoo
04.2024 - 10.2024
Dog Caretaker
M-66 Boarding Kennels
10.2021 - 03.2022
Associate of Science - Animal Science
Kellogg Community College
High School Diploma -
Harper Creek High School
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