Blaine Pace
Tucson,Arizona
Summary
Accomplished leader with a proven track record at Target, enhancing team productivity and customer satisfaction through effective workload management and motivational skills. Spearheaded strategic initiatives, achieving significant project completions and performance improvements. Expert in staff development and performance coaching, consistently exceeding company objectives with a focus on customer focus and operational efficiency.
Overview
21
21
years of professional experience
Work History
Team Leader Manager
Target
11.2023 - 04.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
General Merchandise Expert
Target
07.2021 - 11.2023
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Maintained strong relationships with vendors, ensuring timely delivery of orders and effective communication regarding any discrepancies or issues that arose.
- Provided expert assistance to customers, guiding them towards selecting the most suitable products for their needs.
- Assisted in implementing store-wide sales events, coordinating with team members to ensure smooth execution and positive customer experiences.
- Enhanced store appearance for a welcoming environment through regular cleaning and organizing tasks.
Assistant Manager
Beaver Street Brewery
07.2009 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Branch Manager
Enterprise Rent-A-Car
06.2003 - 05.2009
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Bachelor of Science - Supply Chain Logistics Mgmt
Bellevue University
Bellevue, NE12.2023
Bachelor of Science - Criminal Justice
Northern Arizona University
Flagstaff, AZ12.1997
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Meeting facilitation
- Employee Scheduling
- Staff Development
- Performance Coaching
Timeline
Team Leader Manager
Target
11.2023 - 04.2024
General Merchandise Expert
Target
07.2021 - 11.2023
Assistant Manager
Beaver Street Brewery
07.2009 - 03.2020
Branch Manager
Enterprise Rent-A-Car
06.2003 - 05.2009
Bachelor of Science - Supply Chain Logistics Mgmt
Bellevue University
Bachelor of Science - Criminal Justice
Northern Arizona University
Similar Profiles
Tavin JacobsenTavin Jacobsen
Service and Engagement Team Leader at TargetService and Engagement Team Leader at Target
Paige CampbellPaige Campbell
Style Sales Associate at TargetStyle Sales Associate at Target
Kelsey PenningtonKelsey Pennington
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
Athena CoffeyAthena Coffey
Warehouse Associate at TargetWarehouse Associate at Target
JOSHUA SAENZJOSHUA SAENZ
Patient Care Technician at Tucson Medical CenterPatient Care Technician at Tucson Medical Center