GREGORY BLAINE PARSONS
Charleston,WV
Summary
Hardworking retail professional with positive, upbeat nature and enthusiasm for improving guest experience. Energetic professional and multitasker with knack for engaging customers during transactions, quickly bagging merchandise and help with special needs. Adaptable team player with flexible schedule and eagerness to meet demands that are asked of me by my employer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Macdonald's
Sissonville, WV
08.2023 - Current
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS and provided correct change
- Assisted customers with locating hard-to-find items
- Received feedback and complaints while demonstrating exceptional customer service
- Learned special prices and promotions and encouraged customers to participate in offers
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Maintained clear checkout area for tidy presentation
- Cleaned and sanitized checkouts and other high-touch surfaces
- Kept up high pace to minimize customer wait times at checkout
- Adhered to cash handling policies and procedures
- Maintained knowledge of current products and proper pricing
- Greeted customers with prompt and friendly service
- Promoted store loyalty programs to customers
- Provided customers with outstanding customer service exceeding store expectations
- Counted drawer before and after shift and have never been over or under .50 cents
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Brainstormed fun team-building activities to engage staff in up-selling to meet revenue targets
- Reported losses, employee behavioral issues, complaints and operational issues to upper-level management
- Counted drawers nightly
- Made daily deposits up with zero error
- Led and directed team members on effective methods, operations and procedures
- Cleaned and maintained all areas of business to promote tidy, visually appealing image
- Implemented quality control measures to maintain product standards and reduce waste
- Participated in planning meetings to set production targets and allocate resources efficiently
Junior Firefighter
Sissonville Volunteer Fire Department
Sissonville, WV
07.2023 - Current
- Completed regular drills to maintain proficiency in techniques and physical fitness to handle field challenges
- Trained on operating trucks, hoses and other equipment to offer top-notch support
- Inspected, maintained and repaired firefighting vehicles and equipment
- Located and eliminated hot spots with potential to restart fires
- Operated pumps connected to high-pressure hoses to attack blazes in remote locations
- Identified and eliminated hot spots remaining after containing wildfire
- Used downtime effectively for tasks such as station cleaning and gear maintenance
- Tested and checked smoke alarms as part of dedicated fire prevention services
- Underwent continuous program of rigorous physical training to maintain readiness for challenging rescue and firefighting operations
- Kept equipment, facilities and tools in excellent condition to stay ready for firefighting activities
- Assessed personal gear, keeping in good working order to meet firefighting needs
- Trained continuously to maintain peak physical fitness for firefighting
- Performed all of these and I am currently still doing so during training
- Inspected buildings for fire hazards and compliance with fire prevention ordinances, promoting community safety
- Conducted fire safety education programs for schools and community groups, enhancing public awareness
Intern of Charleston Fire Department
Mayor's Summer Youth Employment Program
Charleston, WV
06.2024 - 08.2024
- Suggested improvements to team members to enhance workflow and standards
- Oversaw digital filing systems and naming conventions
- Coordinated with various departments to consistently meet project deadlines
- Helped to keep data accessible and organized with consistent database updates
- Managed multiple tasks and prioritized work to meet strict timelines
- Attended career fairs for recruiting and company branding Melines
- Handled, manipulated and analyzed data and information
- Tracked and maintained digital and hard copy filing systems
- Learned about office and organizational operations and how to add value to team
- Used a 'PO' system to process and fulfill orders for the department
- Listened to orders and passed along necessary info to complete projects
- Added support and knowledge to my superiors to help daily tasks
Education
High School Diploma -
Sissonville High School
Sissonville, WV05.2025
Skills
- Narcan certified
- Hazmat and awareness certified
- Cash handling
- Conflict resolution
- Scanner operations
- Merchandise restocking
- Bag merchandise
- Restock products
- Customer service
- Cash register operation
- Employee training
Certification
- First Aid CPR/AED certified
- Fire One and Two certified
- FRED trained/ Sexual harassment and customer service certified
- POS system operations
- Customer service excellence
- Product recommendations
- Process transactions
- Upselling
- POS systems
References
- Brian Stiltner, 304-415-7664, Bkstilt@yahoo.com, Experienced Member of Charleston Fire Department I interned under.
- Patricia Myers, 304-373-3035, patricia.myers@us.stores.mcd.com, General Manager of Sissonville Macdonald's and my direct supervisor.
- Jason Legg, 304-993-5582, Jlegg@station26.org, Deputy Chief of Homeland Security Emergency Response and member of Sissonville Fire Department that I have known and worked with for five plus years.
Timeline
Intern of Charleston Fire Department
Mayor's Summer Youth Employment Program
06.2024 - 08.2024
Shift Manager
Macdonald's
08.2023 - Current
Junior Firefighter
Sissonville Volunteer Fire Department
07.2023 - Current
High School Diploma -
Sissonville High School