Kailani Hess
Kula,HI
Summary
To obtain a higher degree in Administrative of Justice at University of West Oahu and is looking for a challenging position within the Hawai'i to ensure the safety of people and property. Providing awareness and leverage in my expertise in mental health and substance abuse, to provide compassionate support for individuals seeking to achieve their recovery goals. I am committed to utilizing evidence-based approaches and working collaboratively with clients to help them improve their overall well-being.
Overview
18
18
years of professional experience
Work History
Overnight Mental Health Residential Case Manager
Community Empowerment Resources
03.2024 - Current
- Provided crisis intervention services to ensure the safety and security of all residents within the facility.
- Assisted residents in setting achievable goals, providing ongoing guidance and support throughout their progress.
- Maintained accurate documentation of client interactions, ensuring compliance with regulatory requirements.
- Provided compassionate support during difficult times such as family emergencies or behavioral crises among residents.
Maui Recovery
Private Rehab Facility Center
09.2021 - Current
- Supported individuals with physical, or mental health concerns in dealing with routine needs and complex problems.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Ensured safe living environments through thorough inspections, compliance with regulations, and prompt reporting of any issues discovered.
- Assisted clients in developing essential life skills such as time management, problem-solving, and healthy coping mechanisms for long-term success.
- Provided empathetic support during crisis intervention situations, deescalating tensions and facilitating appropriate resolutions.
Site Coordinator
Summer Pals County Of Maui ( Seasonal)
01.2006 - Current
- Improved site safety by conducting regular inspections and implementing necessary corrective actions.
- Enhanced team productivity through effective scheduling, resource allocation, and progress tracking and teamwork.
- Trained and supervised staff to complete tasks on time.
- Supervised crew of over 8-12 employees.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Private Home Caregiver
Caregivers
01.2014 - 01.2020
- Caregiver
- Promoted independence and wellness for clients through personalized daily living assistance and support.
- Ensured safety of clients by diligently following care plans, monitoring health conditions, and reporting changes to healthcare professionals.
- Administered medications as prescribed, maintaining accurate records to ensure proper dosage and timely administration.
- Assisted clients with mobility challenges, utilizing adaptive equipment and techniques to promote safe movement within the home environment.
No Ka Oi Guards
Security Officer
01.2012 - 01.2016
- Security Officer
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Resident Advisor & On-call Security
Kulanaa'o Apartments
01.2011 - 01.2013
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Improved community engagement through the organization of social events and activities for residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Provided support for academic success by hosting study groups and connecting residents with campus resources.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Administered emergency response procedures during crises, maintaining resident safety as a top priority.
Education
Criminal Justice
University of West Oahu
Oahu06.2026
Associate of Applied Science - Administration of Justice
University of Hawaii Maui College
Kahului, HI05.2015
Liberal Arts
Maui Community College
05.2009
High School Diploma -
Kaahumanu Hou Christian School
Kahului, HI05.2008
Skills
- Maintaining confidentiality
- Narcan Certified
- Professional boundaries
- Crisis Resolution
- Problem-Solving
- Critical Thinking
- Committed to ensure safety of assigned premises or people
- Efficiency in a fast-paced environment
- Adaptability and Flexibility
- Managing records
- Problem-solving abilities
- Excellent Communication
- Reliability
- Basic Life Support for Health Care Providers (BLS)
- Certified in CPR/AED
- Time Management
Relevant Experience
Highly skilled in performing patrol duties within assigned areas to guard against theft, shoplifting, vandalism and life., Adept at handling emergency situations effectively: medical emergencies, accidents and other threats., Practical approach of observing all activities at premises and reporting any suspicious circumstances., Performing quality customer service while knowing the options to maximize benefits to customers., Executing proficiency while in a leadership role as well as being a team player, very organized and detail oriented., As someone who has experience working in substance abuse and mental illness, I have developed a deep understanding of the issues that individuals facing these challenges may encounter. In my role, I have been able to use my interpersonal skills and compassion to assist clients in navigating their recovery journey and improve their overall wellbeing., Performed general Office procedures including multi-line phone, fax, copier and networked computers.
Timeline
Overnight Mental Health Residential Case Manager
Community Empowerment Resources
03.2024 - Current
Maui Recovery
Private Rehab Facility Center
09.2021 - Current
Private Home Caregiver
Caregivers
01.2014 - 01.2020
No Ka Oi Guards
Security Officer
01.2012 - 01.2016
Resident Advisor & On-call Security
Kulanaa'o Apartments
01.2011 - 01.2013
Site Coordinator
Summer Pals County Of Maui ( Seasonal)
01.2006 - Current
Criminal Justice
University of West Oahu
Associate of Applied Science - Administration of Justice
University of Hawaii Maui College
Liberal Arts
Maui Community College
High School Diploma -
Kaahumanu Hou Christian School
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