Blaire Wallace
Clinton,LA
Summary
Proactive leader with extensive experience in marketing and team training, specializing in media strategies and promotional events. Demonstrated proficiency in customer relations and conflict resolution, ensuring effective communication and problem-solving. Strong technical skills complemented by a talent for building positive relationships with clients and team members.
Overview
13
13
years of professional experience
Work History
Marketing Director
American Pawn
Baton Rouge, Louisiana
01.2022 - Current
- Developed marketing strategies that increased brand visibility and customer engagement.
- Managed social media campaigns, expanding audience reach and interaction.
- Coordinated promotional events that attracted customers and drove sales growth.
- Trained staff in marketing initiatives and customer service best practices.
- Directed internal communications to align staff with marketing objectives.
- Created engaging social media content aligned with brand strategy.
- Analyzed performance metrics to identify trends and inform strategy.
- Executed advertising campaigns that elevated user engagement across platforms.
Assistant Manager
American Pawn
Baker, LA
11.2018 - 12.2021
- Managed daily operations of pawn shop, ensuring seamless workflow and productivity.
- Trained and supervised staff on customer service practices and sales techniques to enhance customer satisfaction and sales performance.
- Maintained inventory records and organized merchandise displays to enhance visibility.
- Provided support and guidance to junior staff on daily tasks and objectives.
- Developed operational strategies to improve efficiency and effectiveness across daily operations.
- Executed opening, closing, and shift change procedures to ensure adherence to operational standards and maintain workflow.
Pawnbroker
American Pawn
Baton Rouge, Louisiana
10.2015 - 12.2021
- Diffused tense situations by maintaining calm and professionalism under stress.
- Conducted regular audits to ensure compliance with regulations and company standards.
- Evaluated pawned items for authenticity and accurate valuation.
- Engaged customers through active listening and tailored communication to identify specific needs and preferences.
- Assisted customers with inquiries, ensuring prompt and knowledgeable responses to enhance overall service quality.
- Maintained clean, organized store environment to improve customer satisfaction and encourage repeat visits.
- Guided customers to specific products and provided knowledgeable advice.
Technical Support Officer
FBI Law Enforcement Enterprise Portal
Baton Rouge, Louisiana
08.2014 - 11.2014
- Provided technical assistance to users of the Law Enforcement Enterprise Portal.
- Resolved user inquiries regarding software and system functionality to enhance user experience.
- Documented technical issues and communicated solutions to ensure user understanding and satisfaction.
- Maintained knowledge of law enforcement protocols related to technology use.
- Conducted troubleshooting for hardware and software malfunctions to restore service promptly.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Documented all activities related to technical support including processes, updates, changes made.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Diagnosed system errors and implemented solutions to resolve them.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
Clerical Assistant
City of Denham Springs Business Licensing Dept.
Denham Springs, Louisiana
05.2013 - 05.2014
- Processed business license applications for local enterprises, ensuring timely approvals.
- Maintained accurate records of licensing transactions and renewals.
- Assisted customers with inquiries about licensing requirements and procedures, providing clear guidance.
- Inputted and organized data in spreadsheets to facilitate tracking of licensing activities.
- Utilized office software to create reports and maintain databases effectively.
- Organized departmental files to enhance accessibility and workflow efficiency.
- Answered multi-line telephone system, routing calls to appropriate personnel.
- Scanned documents into digital format for secure storage.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Education
High School Diploma -
Denham Springs Highschool
Denham Springs, LA05-2014
Louisiana State University
Baton Rouge, LASkills
- Social media management
- Content creation
- Customer relationship management
- Event coordination
- Database management
- Call center operations
- User support
- Data entry
- Team leadership
- Problem solving
- Critical thinking
- Clear communication
- Conflict resolution
- Customer service
- Basic computer skills
- Proficient in touch typing
Timeline
Marketing Director
American Pawn
01.2022 - Current
Assistant Manager
American Pawn
11.2018 - 12.2021
Pawnbroker
American Pawn
10.2015 - 12.2021
Technical Support Officer
FBI Law Enforcement Enterprise Portal
08.2014 - 11.2014
Clerical Assistant
City of Denham Springs Business Licensing Dept.
05.2013 - 05.2014
High School Diploma -
Denham Springs Highschool
Louisiana State University