Blaise Gray
Jacksonville,FL
Summary
Driven and accomplished Service Manager with a proven track record at Sunbelt Rentals, adept at resolving customer complaints and enhancing patronage opportunities. Excelled in team leadership and customer service management, significantly improving service efficiency. Skilled in multitasking, organization, and critical thinking, ensuring high standards of workplace safety and service excellence.
Overview
12
12
years of professional experience
Work History
Service Manager
Sunbelt Rentals Power & HVAC
09.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Preform Halt Report, Work Order Charge Back Report,PME Reports
- Preform Inventory/BIN location spot checks.
- Manage Service calls and Felid PM Services
Shop Foreman/Service and Parts Manager
Sunbelt Rentals
09.2019 - 09.2022
- Used hand and power tools, equipment, and instruments accurately.
- Managed materials inside shop and at job locations.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Oversaw maintenance and repair of shop equipment.
- Preform all Customer Damage Letters for damaged Equipment .Work with Sales Reps to get Damages billed and closed in a timely manner .
- Asst Technician's with trouble shooting and repairs as needed
Road Service Technician
Sunbelt Rentals
06.2016 - 09.2019
- Performed Service calls on all General Tool Equipment in a timely manner .
- Performed PM1/2 Services in the felid
- Scheduled all preventative maintenance with the customers.
- Preformed Hydraulic repairs in the felid
- Kept up with Truck Inventory
Diesel Mechanic
Maudlin International
02.2015 - 06.2016
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Inspected vehicle systems to assess function and uncover defects.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
Diesel Technician
LSB South
01.2013 - 02.2015
- Removed components and completed repairs or installed new replacements.
- Replaced parts such as belts, hoses and motors on different systems.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Troubleshot systems, traced problems and diagnosed root causes.
- Install Camera System to Monitor the bus
Education
No Degree - EMT 1/2 And Fire 1/2
Florida Medical Training Institute
8102 Blanding Blvd01.2008
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL05.2003
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Time Management
- Conflict Resolution
- Goal-Oriented
- Team Collaboration and Leadership
- Trustworthy and Honest
- Workplace Safety
- Documentation And Reporting
- Crew Leadership
- Employee Supervision
- Service Scheduling
- Goal Setting
Timeline
Service Manager
Sunbelt Rentals Power & HVAC
09.2022 - Current
Shop Foreman/Service and Parts Manager
Sunbelt Rentals
09.2019 - 09.2022
Road Service Technician
Sunbelt Rentals
06.2016 - 09.2019
Diesel Mechanic
Maudlin International
02.2015 - 06.2016
Diesel Technician
LSB South
01.2013 - 02.2015
No Degree - EMT 1/2 And Fire 1/2
Florida Medical Training Institute
High School Diploma -
New Smyrna Beach High School
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