Blake Bly
Mansfield,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Fleet Service Clerk
American Airlines
05.2019 - Current
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Documented all required information regarding cargo weight and destination.
- Transferred luggage from aircraft to aircraft for connection flights
- Tow planes in and out of the gates.
- During pushback communicate with air traffic control making sure we don't have an accident on the runway.
Sales Representative
AT&T Mobility
10.2017 - 07.2022
- 2019 SUMMIT WINNER
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
Manager
Racetrac
06.2014 - 09.2017
- Customer service outside marketing Retraining and training new employees, manager over a corporate store delegate coworkers on the task for the day or night and through out the shift.
Supervisor
Costco
10.2010 - 01.2013
- Customer service outside marketing. unload trucks help other departments when needed.
Department Supervisor
Wal-Mart
10.2009 - 10.2010
- Conducted interviews
- Train employees
- Opened and closed department
- Handled all the ordering.
Sales Manager
Liberty International Marketing
10.2008 - 08.2010
- high pressure sales door to door sales/training and developing conducted interviews managed up 10-15 people at a time inventory control warehouse lead.
Education
High School Diploma -
Seguin High School
Arlington, TX05.2006
Skills
- Sales closing
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Sales strategy development
- Upselling and Cross Selling
- Objection handling
- Business Development
- Lead prospecting
- Adaptable and Flexible
- Attention to Detail
- Marketing
- Friendly and Helpful
- Creative Thinking
- Honest and Dependable
- Meeting Sales Goals
Accomplishments
- 2019 Summit winner
- employee of the month
- Created strategies to develop and expand existing customer sales, which resulted in a 10% increase in monthly sales.
- Recipient of Manger of the Month Award
Timeline
Fleet Service Clerk
American Airlines
05.2019 - Current
Sales Representative
AT&T Mobility
10.2017 - 07.2022
Manager
Racetrac
06.2014 - 09.2017
Supervisor
Costco
10.2010 - 01.2013
Department Supervisor
Wal-Mart
10.2009 - 10.2010
Sales Manager
Liberty International Marketing
10.2008 - 08.2010
High School Diploma -
Seguin High School
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