Blake Bolton
Kailua-Kona
Overview
13
13
years of professional experience
Work History
Operations Agent
Southwest Airlines
Kailua-Kona, HI
11.2022 - Current
- Coordinated aircraft ground handling operations to ensure timely departures and arrivals.
- Implemented safety protocols, enhancing compliance with regulatory standards during ground operations.
- Resolved passenger inquiries and concerns, ensuring a high level of customer satisfaction in operations.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Expedited passenger boarding process by accurately validating travel documents and efficiently managing gate queues.
Back of House Team Member
Genki Sushi
Kailua-Kona, HI
07.2020 - 12.2020
- Ensured efficient food preparation and presentation in compliance with health and safety regulations.
- Collaborated with kitchen staff to maintain cleanliness and organization of work areas.
- Assisted in inventory management, ensuring timely restocking of supplies and ingredients.
- Streamlined dishwashing processes, enhancing turnaround time for clean utensils and cookware.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
Customer Service Representative
Enterprise Rent-A-Car
Kailua-Kona, HI
02.2018 - 03.2020
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Streamlined complaint resolution processes, enhancing response times and service quality.
- Mentored new team members on product knowledge and customer interaction techniques.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Responded to customer requests for products, services, and company information.
Pharmacy Technician
Longs Drugs
Kailua-Kona, HI
11.2014 - 02.2018
- Processed prescription medications accurately and efficiently in fast-paced environment.
- Assisted pharmacists with medication therapy management and patient consultations.
- Maintained inventory levels, performed stock checks, and organized storage areas.
- Utilized pharmacy software systems for prescription processing and patient record management.
- Trained new pharmacy staff on operational procedures and safety protocols.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Sales Associate
Target
Kailua-Kona, HI
07.2014 - 10.2014
- Assisted customers in finding products and answering inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained clean and organized sales floor to support product visibility and accessibility.
- Collaborated with team members to restock shelves promptly, optimizing inventory management.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Front of House Employee
Genki Sushi USA
Kailua-Kona, HI
12.2012 - 07.2014
- Greeted and seated customers, ensuring a welcoming environment.
- Managed reservations and waitlists using restaurant management software.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization in dining areas and service stations.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Waipahu High School For Adults
Waipahu, HISkills
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Effective communication
- Self motivation
Timeline
Operations Agent
Southwest Airlines
11.2022 - Current
Back of House Team Member
Genki Sushi
07.2020 - 12.2020
Customer Service Representative
Enterprise Rent-A-Car
02.2018 - 03.2020
Pharmacy Technician
Longs Drugs
11.2014 - 02.2018
Sales Associate
Target
07.2014 - 10.2014
Front of House Employee
Genki Sushi USA
12.2012 - 07.2014
Waipahu High School For Adults