Overview
Work History
Education
Skills
Timeline
Generic

Blake Bolton

Kailua-Kona

Overview

13
13
years of professional experience

Work History

Operations Agent

Southwest Airlines
11.2022 - Current
  • Coordinated aircraft ground handling operations to ensure timely departures and arrivals.
  • Implemented safety protocols, enhancing compliance with regulatory standards during ground operations.
  • Resolved passenger inquiries and concerns, ensuring a high level of customer satisfaction in operations.
  • Monitored safety-sensitive zones and enforced security measures throughout ground operations.
  • Expedited passenger boarding process by accurately validating travel documents and efficiently managing gate queues.

Back of House Team Member

Genki Sushi
07.2020 - 12.2020
  • Ensured efficient food preparation and presentation in compliance with health and safety regulations.
  • Collaborated with kitchen staff to maintain cleanliness and organization of work areas.
  • Assisted in inventory management, ensuring timely restocking of supplies and ingredients.
  • Streamlined dishwashing processes, enhancing turnaround time for clean utensils and cookware.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.

Customer Service Representative

Enterprise Rent-A-Car
02.2018 - 03.2020
  • Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
  • Streamlined complaint resolution processes, enhancing response times and service quality.
  • Mentored new team members on product knowledge and customer interaction techniques.
  • Analyzed customer feedback to identify trends and recommend service improvements.
  • Responded to customer requests for products, services, and company information.

Pharmacy Technician

Longs Drugs
11.2014 - 02.2018
  • Processed prescription medications accurately and efficiently in fast-paced environment.
  • Assisted pharmacists with medication therapy management and patient consultations.
  • Maintained inventory levels, performed stock checks, and organized storage areas.
  • Utilized pharmacy software systems for prescription processing and patient record management.
  • Trained new pharmacy staff on operational procedures and safety protocols.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Sales Associate

Target
07.2014 - 10.2014
  • Assisted customers in finding products and answering inquiries to enhance shopping experience.
  • Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
  • Maintained clean and organized sales floor to support product visibility and accessibility.
  • Collaborated with team members to restock shelves promptly, optimizing inventory management.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.

Front of House Employee

Genki Sushi USA
12.2012 - 07.2014
  • Greeted and seated customers, ensuring a welcoming environment.
  • Managed reservations and waitlists using restaurant management software.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Handled customer inquiries and resolved issues promptly.
  • Maintained cleanliness and organization in dining areas and service stations.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

Waipahu High School For Adults
Waipahu, HI

Skills

  • Teamwork
  • Problem-solving
  • Time management
  • Multitasking
  • Effective communication
  • Self motivation

Timeline

Operations Agent

Southwest Airlines
11.2022 - Current

Back of House Team Member

Genki Sushi
07.2020 - 12.2020

Customer Service Representative

Enterprise Rent-A-Car
02.2018 - 03.2020

Pharmacy Technician

Longs Drugs
11.2014 - 02.2018

Sales Associate

Target
07.2014 - 10.2014

Front of House Employee

Genki Sushi USA
12.2012 - 07.2014

Waipahu High School For Adults

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Blake Bolton