Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake Caldwell

Athens

Summary

Dynamic customer service professional with extensive experience at El Toril and Bob Evans Restaurant. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Adept at managing mobile orders and ensuring order accuracy, consistently delivering exceptional service in fast-paced environments. Committed to fostering team collaboration and exceeding customer expectations.

Overview

4
4
years of professional experience

Work History

Host

El Toril
Gallipolis
08.2024 - Current
  • Greeted guests upon arrival and provided them with menus.
  • Provided excellent customer service by anticipating customer needs.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Accepted payments from guests for dine-in and take-out foods.
  • Coordinated with staff to rearrange tables and seating for customer accommodation.
  • Handled bill calculations by leveraging POS system to include all costs.
  • Resolved issues and managed phone orders.

Online Personal Shopper

Walmart
Jackson
05.2024 - 07.2024
  • Scanned items when pulling from shelves to update system stock information.
  • Greeted customers and provided excellent customer service.
  • Executed timely purchases to ensure smooth delivery process.
  • Suggested comparable products to replace out-of-stock items.

Host

Bob Evans Restaurant
Rio Grande
02.2021 - 07.2021
  • Greeted guests upon arrival and provided them with menus.
  • Directed guests to their tables efficiently.
  • Provided seating and special accommodations based on customer preferences.
  • Addressed questions related to both standard offerings and promotions.
  • Greeted guests and gathered information to seat groups or place on waitlist.

Education

High School Diploma -

Gallia Academy
Gallipolis, OH
05-2024

Some College (No Degree) - Engineering Technology And Management

Ohio University
Athens, OH

Some College (No Degree) -

Rio Grande Community College
Rio Grande, OH

Skills

  • Customer service
  • Communication skills
  • Problem solving
  • Team collaboration
  • Order accuracy
  • Answer telephone calls
  • Mobile order management
  • Multitasking Abilities

Timeline

Host

El Toril
08.2024 - Current

Online Personal Shopper

Walmart
05.2024 - 07.2024

Host

Bob Evans Restaurant
02.2021 - 07.2021

High School Diploma -

Gallia Academy

Some College (No Degree) - Engineering Technology And Management

Ohio University

Some College (No Degree) -

Rio Grande Community College

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