Dedicated individual with strong communication, teamwork, and adaptability skills. Brings a reliable work ethic and eagerness to learn in new environments. Motivated to contribute positively to team goals and support overall workplace success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Systems Administrator
United States Marine Corps
Twentynine Palms, CA
05.2023 - Current
Managed and processed service tickets for user account creation, authentication token requests, secure hard drive disposal, and network computer integration, ensuring adherence to IT security policies and data protection standards. Collaborated with team members to maintain accurate records and deliver timely resolutions to support overall business operations.
Provided first-level technical support to end-users by troubleshooting and resolving hardware and software issues, including monitor setup and connectivity, RJ45 cable termination, and application troubleshooting, ensuring minimal disruption to daily business operations.
Facilitated the issuance of computers and devices to end-users through documented custody receipts, maintaining accurate inventory records. Conducted monthly audits to assess the condition of computers and tablets, and actively tracked and recovered misplaced laptops and tablets to ensure full hardware accountability.
Performed comprehensive audits of sensitive storage devices, including SSDs, HDDs, computers, and tablets, ensuring proper documentation and compliance with data security policies and asset management procedures.
Education
High School Diploma -
Conway Highschool
Conway, AR
Skills
HelpDesk support
Hardware asset management
Basic Networking
Adaptability and flexibility
Attention to detail
Certification
CompTIA Security+ | Issued August 2024 – Expires August 2027
Computer Systems Administrator at Federal Defenders of the Middle District of GAComputer Systems Administrator at Federal Defenders of the Middle District of GA