Summary
Overview
Work History
Education
Skills
Timeline
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BLAKE DANIELL

Manchester

Summary

Experienced in diverse industries such as call centers, retail, and animal care. Proven track record of prioritizing customer service and problem-solving. Thrives in high-pressure situations, excels at multitasking, and thrives in fast-paced environments. Demonstrates exceptional skills in de-escalating issues, effectively communicating, and providing compassionate care to both customers and animals. Known for quick learning and adapting, excelling both independently and as part of a team. Driven by a genuine passion for helping others and creating memorable positive experiences.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Callogix
12.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Volunteer Kennel Tech

Manchester Animal Shelter
11.2024 - Current
  • Worked effectively in fast-paced environments.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

Retail Clerk

Granite State Candy Shoppe
01.2024 - 06.2024
  • Assisted with customer queries in-store and by phone
  • Greeted arriving customers and delivered exceptional customer service
  • Built rapport with individual customers, providing honest recommendations
  • Handled day-to-day stock replenishment and visual merchandising
  • Prepared merchandise for sales floor and tagged items with correct pricing information
  • Collected cash payments and processed credit card transactions
  • Provided friendly and professional customer service at all times

Retail Sales Associate

BoxLunch
01.2020 - 01.2021
  • Used business and product knowledge to solve customer needs
  • Utilized POS system to process cash, credit card, and mobile pay transactions
  • Answered customer questions about return and exchange policies
  • Suggested additional products and services to increase sales
  • Organized and faced products on shelves and in displays to comply with merchandising standards
  • Delivered consistent high-quality service to maintain customer loyalty

Retail Clerk

Spirit Halloween
01.2020 - 01.2021
  • Greeting customers
  • Selling to customer needs
  • Assists with inventory, including receiving and stocking merchandise
  • Helps with the store opening and closing process

Education

GED -

Manchester West High School
Manchester, New Hampshire
01.2022

Skills

  • Microsoft Office Proficiency
  • Time Management
  • Online Research
  • Customer Service
  • Critical Thinking
  • Problem-solving skills
  • Customer service
  • Customer support
  • Verbal and written communication
  • Payment processing
  • Cash handling

Timeline

Call Center Representative

Callogix
12.2024 - Current

Volunteer Kennel Tech

Manchester Animal Shelter
11.2024 - Current

Retail Clerk

Granite State Candy Shoppe
01.2024 - 06.2024

Retail Sales Associate

BoxLunch
01.2020 - 01.2021

Retail Clerk

Spirit Halloween
01.2020 - 01.2021

GED -

Manchester West High School

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BLAKE DANIELL