BLAKE DISOURYAVONG
Pensacola,FL
Summary
Dynamic Supervisor with proven track record of effectively leading teams to achieve outstanding results. Proactive in identifying opportunities for improvement and implementing innovative solutions. Strong communication skills and hands-on approach to team management foster collaborative and high-performing work environment. Committed to driving success and excellence in every aspect of role.
Overview
9
9
years of professional experience
Work History
Supervisor
Chick-fil-A
06.2016 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Directed and supervised team of 40 employees in daily operations
- Monitored employee productivity to provide constructive feedback and coaching
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Coordinated employee schedules according to shift changes and availability
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- Performed monthly inventory checks to ensure sufficient stock levels for all products
- Evaluated employee performance through periodic reviews and documented results accordingly
- Responded to customer questions regarding products, prices and availability
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Created policies and procedures for improved workflow processes
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction
Skills
- Strategic Planning
- Operations Management
- Relationship Building
- Organizational Skills
- Self Motivation
- Adaptability
- Attention to detail
- Decision-making
Timeline
Supervisor
Chick-fil-A
06.2016 - Current
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