Blake Dossen
Brownsburg,IN
Summary
Proven Business Manager at UPS that is adept in operational leadership and cross-functional collaboration. I have shown significantly enhanced team productivity and operational efficiency. Expert in process improvement and staff training, I spearheaded change initiatives and automation, achieving substantial cost savings and fostering a high-engagement work environment. I am dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and retention.
Overview
12
12
years of professional experience
Work History
Business Manager
UPS
06.2020 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Lead the hiring process and training of new employees.
- Reduced operational risks while organizing data to forecast performance trends.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by leveraging automation and optimizing workflow.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Fostered a positive work environment that supported employee engagement and retention.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Observed each employee's individual strengths and mentored them to improve areas of weakness through individual feedback and group meetings.
Full Time Supervisor
UPS
07.2017 - 07.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained retention efforts for new and existing employees.
- Improved customer service by addressing concerns and finding effective solutions.
- Boosted team performance by implementing service training materials and conducting service training.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Frontline Supervisor
UPS
11.2012 - 07.2017
- Streamlined operations, identifying areas for improvement and implementing necessary changes.
- Verified operation of equipment by evaluating equipment, performing troubleshooting and calling for repairs.
- Contributed towards overall business growth by meeting/exceeding individual targets while supporting team objectives.
- Enforced safety policies and procedures to decrease potential employee injuries.
- Monitored performance metrics to identify opportunities for improvement, resulting in increased efficiency across all tasks.
- Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
- Encouraged open dialogue between employees and management, providing a platform for constructive feedback and promoting overall morale.
Education
Associate of Applied Science - Supply Chain Management And Logistics
Ivy Tech Community College of Indiana
Indianapolis, IN12.2025
Skills
- Operational leadership
- Business Planning
- Cross-Functional Collaboration
- Employee Retention
- Process Improvement
- Staff Training
- Financial Management
- Analytical Thinking
- Public Speaking
Timeline
Business Manager
UPS
06.2020 - Current
Full Time Supervisor
UPS
07.2017 - 07.2020
Frontline Supervisor
UPS
11.2012 - 07.2017
Associate of Applied Science - Supply Chain Management And Logistics
Ivy Tech Community College of Indiana
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