Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Director of Operations
17 Years 11 Months
SML Load Swaps, LLC | 11.2008 - Current
Built niche company from ground up as Partner to $4+mil ARR. Provide 24/7/365 emergency dispatching services, roadside equipment and labor for fortune 500 companies such as Penske, Budget Truck Rental, Amazon, ArcBest, Fedex, UPS, Fleetnet America, CoxFleet
Oversee 1000+ national vendor and contractor relationships
Key designer of emergency services vendor dispatch software
Coordinated daily dispatch schedules to balance service demands and workforce availability
Directed strategy, aligning cross-functional priorities with long-term organizational goals
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Advanced process improvements, streamlining workflows and eliminating inefficiencies across business functions.
Co-Founder & VP of Logistics
10 Years
SML Relocation, LLC | 01.2010 - 01.2020
Key team member and equity partner of Household goods moving services company focusing on nationwide full-service moves, moving labor & corporate relocation - Acquired by Porch Group in July 2020
High level leadership functions in increasing revenue from $400k/yr in 2009 to $12.5mil/yr in 2020
Oversee strategic account management and growth
Led key sales and marketing functions
Manage marketing programs - Google Adwords, Facebook ads, 4000+ Web Landing pages
Designed and Managed SML Simplify software, a proprietary mover & driver dispatch tech platform
Evaluated market trends to identify emerging opportunities and inform strategic decision making.
Supervised team performance, ensuring safe handling practices and quality execution during relocations.
Developed and maintain driver compliance & qualification program
Managed recruiting, screening, training company driver & employee programs
Oversee Federal, State, and Local transportation regulations compliance
Financial Rep/ Retirement Counselor
4 Years
Fidelity Investments | 01.2005 - 01.2009
Started as entry level Financial Rep, passed Series 7 & 63 securities exams
After 1 yr transferred to Retirement Counselor to tax-exempt organizations
Guided customers through online trades & Investment options
Placed trades/money movement
Educated customers on all aspects of Fidelity's services and product offerings
Provided investment guidance / sold financial plans / transferred In funds
Air Transportation Journeyman
6 Years 2 Months
Air Force/ Texas Air National Guard C130 Unit | 03.2000 - 05.2006
136th Airlift Wing
Aerial Support operations, Cargo Movement, Load Planning, Air-Drops/Parachuting
Supervised Flight line operations personnel
Attention to Detail Proven by Successful Track Record of Successful Missions
Air Terminal Operation Command, Supervisor
Training New personnel on Gates, the AF Logistics Computer Program
Aircraft load planning functions
Education
Airman Leadership School-United States Air Force | 01-2003
University of Texas At Arlington | Arlington, TX | 09-2002