Blake Erstine
Sheridan,AR
Summary
Results- driven Service Manager with a Bachelor of Science in Supply Chain Logistics with years of hands-on experience leading service operations, coordinating teams, and ensuring top-tier customer satisfaction. Proven ability to manage complex workflows, resolve issues efficiently, and build strong client relationships. Eager to leverage my logistics background and customer service expertise to transition into a logistics role, where I can drive growth, deliver solutions, and exceed sales targets.
Overview
4
4
years of professional experience
Work History
Service Manager
Massanelli Heat and Air
12.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and maintained positive relationships with customers to build rapport and trust.
Warehouse Manager
Scott Systems Inc.
01.2023 - 11.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Delivery Driver
Great Dane Truck and Trailer
05.2021 - 02.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Bachelor of Science - Logistics And Supply Chain Management
University of Central Arkansas
Conway, AR05-2018
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Time management
Timeline
Service Manager
Massanelli Heat and Air
12.2024 - Current
Warehouse Manager
Scott Systems Inc.
01.2023 - 11.2024
Delivery Driver
Great Dane Truck and Trailer
05.2021 - 02.2022
Bachelor of Science - Logistics And Supply Chain Management
University of Central Arkansas
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