Blake Fitzgerald
Greencastle,IN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Operations Manager
Love's Travel Stops & Country Stores Inc.
12.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers to assist team members and maintain excellent customer service.
Inside Sales Associate
Poolcorp
02.2020 - 12.2021
- Greet and assist customers
- Keep track of sales and liabilities
- Organize the shelves for each season
- Submit orders for customers quickly and accurately
- Coordinate with warehouse and truckers
- Constantly further education of market sales and new products from vendors
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
Store Manager/Sales Manager
Indiana Pools and Spas
06.2018 - 02.2020
- Count inventory
- Greet and assist customers
- Coordinate schedules with employees
- Organize the shelves for each season
Key Manager
Applebee's
05.2016 - 04.2018
- Comply with health and fire regulations regarding food preparation, serving, and building maintenance
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Monitor employee and customer activities to ensure liquor regulations are obeyed
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Delivery Driver
PAPA JOHN'S
04.2013 - 10.2015
- Collect money from customers, make change, and record transactions on customer receipts
- Help the in-store employees make pizzas on the makeline
- Taking customer's orders, either over the phone or in-person if they walked in.
Skills
- Customer Service
- Staff Training
- High-Pressure Environments
- Sales Promotion
Timeline
Operations Manager
Love's Travel Stops & Country Stores Inc.
12.2021 - Current
Inside Sales Associate
Poolcorp
02.2020 - 12.2021
Store Manager/Sales Manager
Indiana Pools and Spas
06.2018 - 02.2020
Key Manager
Applebee's
05.2016 - 04.2018
Delivery Driver
PAPA JOHN'S
04.2013 - 10.2015
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