Blake Hatch
Stamford,CT
Summary
Results-driven Customer Development Manager with expert knowledge of sales, customer engagement and growth strategies. Reliable in achieving remarkable business results across channels and teams. Focused on continuous growth and sustained profitability.
Overview
8
8
years of professional experience
Work History
Customer Consultant
Power Home Remodeling
Trumbull, CT
01.2025 - Current
- Leading customers through remodeling projects and specifications.
- Earning business through tactful inspections, presentations, and personal needs.
- Studying industry standards and practices to promote Power's services, and enhance the remodeling experience for customers.
- The gross volume for the first two months is 185k.
Customer Development Manager
Power Home Remodeling
Trumbull, CT
07.2022 - 01.2025
- Instrumental leader in growing CT Office from $49M to $80M in sales volume in less than two years.
- Managed multiple teams of 8-12 Field Marketing/Sales Representatives.
- Lead teams to $2M sales volume quarterly by analyzing sales strategies/performance.
- Market research key profitable territories spanning CT/NY, and delegated representatives per market.
- Created internal visual decks regarding team growth, and presented weekly to leadership executives.
- Oversaw Marketing/Sales trainings weekly.
- Key member in Cultural Development and Inclusion Committee of the CT Branch.
- Represented branch in ATL, and Orlando during quarterly offsite seminars.
Customer Development Representative
Power Home Remodeling
Trumbull, CT
04.2021 - 06.2022
- Earned $1.3M in yearly sales volume for Power.
- Earned $160k in sales volume within first month.
- Promoted to Team Lead as direct support to Team Manager after first full quarter.
- Facilitated customer education on company products and services.
- Qualified homeowners for future projects and built rapport.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Customer Development branch Representative of the month November 2021.
Administrative Assistant
Glenwood Management Corp
Manhattan, NY
03.2018 - 08.2020
- Provided secretarial and office management support while building cooperative working relationships.
- Troubleshot external inquiries with Sales Agents on case by case instances.
- Managed internal database of clients for Sales Agent efficiency.
- Delegated client relations between customers and Sales Agents.
- Handled confidential information with discreet care.
- Exhibited strong organizational, multi-tasking, and attention to detail skills.
Music Director
School of Rock
Madison, CT
09.2017 - 01.2018
- Oversaw all booking and scheduling for lessons between staff and students using internal database.
- Partnered with venues to coordinate live performances for students in the greater New Haven area.
- Lead Instructor/Band Leader of students from ages 5-30.
- Managed parental expectations of student experience and business services.
- Demonstrated a 95% close rate during free trials resulting in 100+ new memberships.
- Supervised company social media accounts where SOR marketed local performances and business services.
- Directly supported Chain Owner and General Manager for all outlying business needs.
Education
Bachelor of Arts - Music
University of New Haven
West Haven, CT01.2016
Skills
- Cross-cultural sales background
- Key account development
- Consultative and relationship selling
- Google Suite
- Microsoft Office
- Social Media
- Logic Pro X
- Multi-tasking
- Organization
Timeline
Customer Consultant
Power Home Remodeling
01.2025 - Current
Customer Development Manager
Power Home Remodeling
07.2022 - 01.2025
Customer Development Representative
Power Home Remodeling
04.2021 - 06.2022
Administrative Assistant
Glenwood Management Corp
03.2018 - 08.2020
Music Director
School of Rock
09.2017 - 01.2018
Bachelor of Arts - Music
University of New Haven
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