Blake Heath
Spokane,WA
Summary
Dynamic professional with a proven track record at System Transport, enhancing customer satisfaction through exceptional service and empathy. Skilled in customer relations and data entry, adept at managing multiple projects with E&H Constructionco, ensuring timely, high-quality outcomes. Demonstrates critical thinking and team development, driving significant improvements in processes and collaboration.
Overview
13
13
years of professional experience
Work History
CSR
System Transport
01.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Amazon Flex Driver
Amazon
01.2022 - Current
- Provided feedback to management about route efficiencies or obstacles encountered during daily activities; this led to improved processes for all Flex Drivers.
- Followed all relevant traffic laws and safety regulations.
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Project Manager
E&H Constructionco
03.2012 - 01.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Planned, designed, and scheduled phases for large projects.
- Monitored project progress, identified risks and took corrective action as needed.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Bachelor of Arts - General Studies
Washington State University
Pullman, WA05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Payment processing
- Client relations
- Scheduling
- Product knowledge
- Team development
Accomplishments
- Led over 10 projects that were all completed within budget and on schedule.
Timeline
CSR
System Transport
01.2022 - Current
Amazon Flex Driver
Amazon
01.2022 - Current
Project Manager
E&H Constructionco
03.2012 - 01.2022
Bachelor of Arts - General Studies
Washington State University
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