Blake Hope
The Faust Hotel
New Braunfels
16
years of professional experience
Customer service and sales operations leader with 10+ years driving guest satisfaction and efficiency across hospitality, and F&B in high-volume environments.
Work History
Front Desk Supervisor
5 Months- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Managed scheduling and workflow for front desk team, optimizing resource allocation.
- Trained and mentored staff on customer service standards and hotel policies.
- Resolved guest complaints promptly, maintaining high levels of customer satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and service quality.
Front Desk Manager
3 Years 2 Months- Led daily front-desk operations for a ~100+ room property, processing 120–180 check-ins/outs per day in peak season with 99.5% billing accuracy
- Increased upsell revenue to ~$8.5K/month (+45%) via upgrades/add-ons; improved ADR by 6% and RevPAR by 9% through dynamic pricing and inventory controls
- Supervised and scheduled a team of 20–35 agents; reduced turnover by 25% YoY and cut onboarding time by 30% (10/7 days)
Housekeeping Manager
2 Years- Led housekeeping for a full-service property; supervised 25–40 attendants, housepersons, and inspectors
- Cut room turnaround ~20%; achieved 98%+ readiness by check-in; raised cleanliness to 4.5/5+; complaints ~30%
- Implemented inventory controls (CPOR ~12%, lower shrink); partnered with Maintenance to reduce rooms-out ~35% and speed closures; delivered safety/chemical training to cut incidents and uphold OSHA compliance
Chef
10 Years 11 Months- Led BOH operations for high-volume resort venues (400–800 covers/day in peak) with a focus on guest experience, timing, and coordination with FOH
- Supervised and developed 15–25 kitchen staff; standardized recipes and prep to improve consistency and reduce ticket times by 20%
- Optimized menus and purchasing to reduce food cost ~5% via yield management and vendor negotiations while maintaining quality
Education
A.A. - Communication
Skills
Sales
Organization
Professional Development
Guest relations
Software Proficiency
Leadership
Timeline
Front Desk Supervisor
The Faust Hotel
03.2026 - CurrentRead More
Front Desk Manager
Best Western
01.2023 - 03.2026Read More
Housekeeping Manager
Wyndham
01.2021 - 01.2023Read More
Chef
Xanterra
02.2010 - 01.2021Read More
Santa Fe College
A.A. from Communication
Read More