Blake Jackson
Slidell,LA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and completing office administrative tasks.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Digital Territory Manager
Graphic Solutions Group - GSG
01.2024 - Current
- Achieved sales goals and service targets by securing new customer relationships.
- Expedited daily operations through proficient use of Microsoft Office Suite tools.
- Call leads for new and existing clients.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Attended trade shows and industry events to promote company products and services.
Customer Relation Manager
Multitech Office Machines
04.2017 - 01.2024
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Field Service Technician
Multitech Office Machines
03.2016 - 04.2017
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Diagnostics and repairs problems on equipment.
- Provided outstanding customer service.
- Ordered parts and invoicing for customers.
HVAC Technician
Herrera Mechanical
01.2014 - 03.2016
- Assisted in maintenance, repair and installation of ventilation systems.
- Used technical skills, tools, and techniques to repair parts.
- Enhanced customer satisfaction by providing prompt and professional service for all related issues.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
Assistant Service Manager
Advantage Tire and Wheel
02.2012 - 01.2014
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Defined clear targets and objectives and communicated to other team members.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Met with customers to discuss service needs and offer available solutions.
Construction Worker
LA Professional Home Services
08.2010 - 02.2012
- Streamlined construction process through diligent organization of materials, tools, and equipment.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked on sites, installing roofs and other exterior components.
- Operated various machinery and equipment safely.
Education
Salmen High School
Slidell, LA 08.2005 - 05.2009
Skills
Professional Customer Service
Interpersonal Communication
Multitasking Abilities
Business Operations
Administration and Reporting
Adaptability and Flexibility
Accomplishments
Achieved Eagle Scout through Boy Scouts of America in 2007.
Timeline
Digital Territory Manager
Graphic Solutions Group - GSG
01.2024 - Current
Customer Relation Manager
Multitech Office Machines
04.2017 - 01.2024
Field Service Technician
Multitech Office Machines
03.2016 - 04.2017
HVAC Technician
Herrera Mechanical
01.2014 - 03.2016
Assistant Service Manager
Advantage Tire and Wheel
02.2012 - 01.2014
Construction Worker
LA Professional Home Services
08.2010 - 02.2012
Salmen High School
08.2005 - 05.2009