Blake Lichterman
Memphis,TN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Director of Distribution, Controller, Sales
SBI LLC, DBA Ghost Kitchen LLC & Ghost Labs LLC
2021.12 - 2023.07
- Performed ongoing operational process analysis, communicating project status and identifying and resolving operational constraints and issues.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Directed personnel in distribution protocols.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Integrated warehouse operations with existing and new business processes.
- Promoted brand at industry events and through ongoing networking efforts.
- Reviewed established business practices and improved processes to reduce expenses.
- Organized "racks and shelves" to maintain online store visual appeal, engage customers, and promote specific merchandise.
- Managed payroll data entry and processing for 7 employees to comply with predetermined company guidelines
- Achieved 90% shipping accuracy through performance management and audit processes
Owner, Manager, Sales
Metro Hemp Supply Co.
2019.11 - 2021.12
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed day-to-day business operations.
Owner, Operator, Sales
The Lichterman Group, LLC DBA Mobile Merchants
2013.04 - 2019.06
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Conducted inspection of in-process or finished product.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Senior Event Coordinator - Contract
City Of Memphis Mayor's Innovation Team
2016.05 - 2017.07
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Designed and implemented efforts to publicize events and promote sponsorships.
Education
High School Diploma -
White Station High School
Memphis, TN05.2003
Skills
- Delivery Schedules
- Customer Relations
- Shipping and Receiving Oversight
- Sales Records Management
- Customer Order Management
- Resource Allocation
- Professional Relationships
- Quality Assurance
- Customer Experience
- Sales Growth
- Design Coordination
- Supplier Relations
- Sales Strategies
Affiliations
- Lichterman Lowenberg Foundation - Executive Board member
- Overton Park Shell- Professionals Board member
Timeline
Director of Distribution, Controller, Sales
SBI LLC, DBA Ghost Kitchen LLC & Ghost Labs LLC
2021.12 - 2023.07
Owner, Manager, Sales
Metro Hemp Supply Co.
2019.11 - 2021.12
Senior Event Coordinator - Contract
City Of Memphis Mayor's Innovation Team
2016.05 - 2017.07
Owner, Operator, Sales
The Lichterman Group, LLC DBA Mobile Merchants
2013.04 - 2019.06
High School Diploma -
White Station High School
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