Blake Okafor
Houston,TX
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Big City Wings
Houston, TX
12.2024 - 10.2025
- Implemented upselling techniques, increasing overall sales and enhancing customer dining experiences.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints promptly, ensuring positive resolutions and repeat business.
- Assisted in inventory management, tracking stock levels to prevent shortages during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Food Delivery Driver
DoorDash
12.2018 - 06.2023
- Delivered food orders efficiently, ensuring timely and accurate service to customers.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Maintained vehicle cleanliness and functionality to uphold company safety standards.
- Communicated effectively with customers regarding order status and delivery updates.
To-Go Specialist
Perry's Steakhouse
Houston, TX
08.2022 - 04.2023
- Coordinated timely preparation of to-go orders, ensuring accuracy and quality standards.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Server
Buffalo Wild Wings
Huntsville, TX
09.2020 - 02.2022
- Delivered exceptional customer service by ensuring prompt order accuracy and satisfaction.
- Managed multiple tables efficiently, enhancing guest experience through timely interactions.
- Trained new staff on menu knowledge and restaurant procedures, fostering a collaborative environment.
- Collaborated with kitchen staff to streamline food preparation processes, reducing wait times.
- Implemented upselling techniques, increasing overall sales and enhancing customer dining experiences.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints promptly, ensuring positive resolutions and repeat business.
Cashier
HEB Grocery Store
Houston, TX
10.2013 - 11.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced daily sales reports.
- Collaborated with team members to ensure smooth checkout operations.
- Provided exceptional customer service, enhancing overall shopping experience.
Education
High School Diploma -
Mayde Creek High School
Houston, TX05.2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food running
- Team collaboration
- Order accuracy
- Point of sale operation
Certification
TABC
ServSafe
Timeline
Server
Big City Wings
12.2024 - 10.2025
To-Go Specialist
Perry's Steakhouse
08.2022 - 04.2023
Server
Buffalo Wild Wings
09.2020 - 02.2022
Food Delivery Driver
DoorDash
12.2018 - 06.2023
Cashier
HEB Grocery Store
10.2013 - 11.2018
High School Diploma -
Mayde Creek High School