Summary
Overview
Work History
Education
Skills
Accomplishments
Education
Timeline
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Blake Raetz

Phoenix,AZ

Summary

Account-focused tire industry professional with 9+ years of experience across retail operations, shop management, and material handling account support. Proven record of driving revenue growth, strengthening customer relationships, improving operational performance, and developing high-performing teams. Experienced in account management, forecasting, root cause analysis, and business development within industrial and automotive tire environments.

Overview

10
10
years of professional experience

Work History

Material Handling Account Specialist

Michelin
Phoenix, AZ
06.2025 - Current
  • Manage a portfolio of material handling accounts, driving revenue growth and long-term customer retention.
  • Serve as primary point of contact for customer requests, physical/value/quality claims, and non-invoicing alerts or rejections.
  • Implement strategies to improve profitability and expand presence within industrial tire segments.
  • Conduct root cause analysis, investigate issues, and close the loop with customers and internal partners.
  • Forecast demand and proactively alert internal teams of significant changes in customer requirements.

Assistant Manager

Discount Tire
Scottsdale, AZ
12.2024 - 05.2025
  • Led air check lane operations while ensuring customer safety through tread depth and PSI monitoring.
  • Increased monthly 4/32 conversion rate from 12% to 41%.
  • Coached and developed two employees to improve performance and customer experience.

Tire Shop Manager

Sam’s Club
Paducah, KY
07.2023 - 10.2024
  • Managed daily operations of tire shop and supervised a team of seven technicians.
  • Conducted monthly inventory of tires and batteries to ensure accuracy and availability.
  • Recruited, interviewed, hired, scheduled, and trained associates.
  • Grew annual sales from $805K to $1M by improving efficiency, staffing levels, and executing multiple tire blitz sales.
  • Ensured compliance with safety standards, company policies, and best practices.

Senior Tire Technician / Tire Technician

Sam’s Club
Paducah, KY
05.2016 - 06.2023
  • Installed tires and batteries while strictly adhering to safety and lifting procedures.
  • Sold tires and batteries, explained warranties, and built strong customer relationships.
  • Promoted to Senior Technician in 2018.
  • Trained new hires and reinforced best practices and safety standards.

Education

Bachelor of Business Administration (BBA) - Project Management

Southern New Hampshire University
01-2021

Associate Degree - Business Administration

Western Kentucky Technical and Community College
01-2018

Skills

  • Account Management & Relationship Building
  • Sales Growth & Business Development
  • Forecasting & Demand Planning
  • Root Cause Analysis & Problem Solving
  • Team Leadership & Training
  • Inventory Management
  • Microsoft Excel, PowerPoint, Office Suite
  • Salesforce
  • Power BI

Accomplishments

  • Led a team of 7 tire technicians
  • Increased annual sales from $805,000 to $1,000,000
  • Improved shop efficiency, staffing, and targeted sales initiatives
  • Career Progression

Education

Dear Hiring Manager

  • I am writing to express my interest in the Account Specialist / Account Manager position with your organization. With more than nine years of experience in the tire and automotive industry—spanning retail operations, shop management, and material handling account support—I bring a proven ability to grow revenue, strengthen customer relationships, and improve operational performance.
  • Currently, I serve as a Material Handling Account Specialist with Michelin, where I manage a portfolio of industrial accounts, forecast demand, handle claims and non-invoicing alerts, and conduct root cause analysis to resolve customer issues efficiently. I work closely with internal partners and customers to identify growth opportunities, improve profitability, and ensure long-term satisfaction. This role has strengthened my ability to balance customer advocacy with business objectives while operating in a fast-paced, results-driven environment.
  • Previously, as a Tire Shop Manager at Sam’s Club, I led a team of seven technicians and increased annual sales from $805,000 to $1,000,000 by improving efficiency, staffing, and executing targeted sales initiatives. Earlier in my career, I advanced from Tire Technician to Senior Technician, and later into leadership roles, which gave me a strong foundation in operations, training, and customer service.
  • I hold a Bachelor of Business Administration with a focus in Project Management and bring strong skills in account management, forecasting, Salesforce, Power BI, and Microsoft Office. I am motivated, customer-focused, and committed to driving growth while delivering exceptional service.
  • I would welcome the opportunity to discuss how my background and skills can support your team’s goals. Thank you for your time and consideration.
  • Sincerely
  • Blake Raetz
  • Phoenix, AZ
  • 270-210-7181
  • Blakeraetz13@gmail.com
  • LinkedIn: linkedin.com/in/blakeraetz

Timeline

Material Handling Account Specialist

Michelin
06.2025 - Current

Assistant Manager

Discount Tire
12.2024 - 05.2025

Tire Shop Manager

Sam’s Club
07.2023 - 10.2024

Senior Tire Technician / Tire Technician

Sam’s Club
05.2016 - 06.2023

Associate Degree - Business Administration

Western Kentucky Technical and Community College

Bachelor of Business Administration (BBA) - Project Management

Southern New Hampshire University
Blake Raetz