Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake Sauner

Dublin,OH

Summary

Dependable professional serving diverse needs of patients and customers through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

16
16
years of professional experience

Work History

Patient Service Representative

Quantum Health
02.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries, via telephone and through email, and secure messaging via web portal.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.

Customer Support Specialist

CorVel Corporation
01.2023 - Current
  • Assist inbound callers with department routing across scheduling, processing, billing, and etc
  • Assist inbound claimant callers with intake, scheduling, processing of workers compensation claims and services/treatment within open and active claims
  • Management of incoming emails and faxes across multiple inboxes, routing and processing within strict timelines for accuracy and efficiency
  • Creation of new workers compensation claims for Manual Creation claim files
  • Services and file entry for Electronic Claim files
  • Assisting supervisory team with fielding questions from newly trained employees when supervisory staff is out of office or unavailable
  • Assisting QA team with speculative training documents and updates to processes/policy
  • Creation of various reports for scheduling and referrals forwarded to management teams across daily shift changes
  • Tapped to help clear backlogs of email referrals and other tasks in addition to and outside of normal daily expectations
  • Adhering to strict HIPPA rules and regulatory guidance for claimant privacy
  • Directly assisting Case Managers, Nurse Case Managers, Attorneys, Claims Adjusters, and medical facility staff with creation, processing, and management of claims, services, and treatment protocols

Stay at Home Parent

11.2015 - 11.2022
  • At home parent/caregiver to my two children from infancy thru age 7
  • Proven ability to learn quickly and adapt to new situations.

Bank Teller/Customer Service Representative

Credit Union of Ohio
06.2013 - 10.2015
  • Assisted members with basic financial transactions
  • Account types included : all savings, checking, and investment accounts
  • Assisted Marketing Team with promotional planning and execution of signage/formatting in regards to digital communications with members
  • As needed, assisted with over the phone customer service, sales, and member promotional calls
  • Responsible for intake and confirmation of large amounts of cash entering and exiting the vault daily
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Senior Associate/ Floor Manager

United Art & Education
02.2009 - 05.2013
  • Initially started as a cashier
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • After promotions that arrived quickly I was also in charge of the following:
  • Training new employees
  • Ordering product both new and current for the store orders
  • Customer catalog & will call orders
  • Maintaining tax exempt entries and updates for school accounts
  • Some regional travel to assist in the build/launch of new retail locations
  • Promotional flyers and store signage creation and implementation
  • Providing assistance to both parents and teachers regarding learning materials or new curriculum elements that were just coming to market
  • Assisted in the running and of trade show booths in the local convention center
  • Cash handling and daily reconciliation, physical bank deposits

Tier 1 Technical Support

Teleperformance
05.2008 - 12.2008
  • Inbound cellular and mobile internet support for Cricket Mobile
  • Ticket creation and updating
  • Scheduling of maintenance technicians for customers
  • Billing disputes
  • Help-desk entry level technical support for customer modems, phones, and computers

Education

Bachelor of Arts -

Bowling Green State University-Main Campus
Bowling Green, OH
06.2007

High school diploma -

Fairbanks High School
Milford Center, OH
06.2003

Skills

Data entry proficiency

Phone and Email Etiquette

Multitasking and Organization

Problem-solving abilities

Active Listening

Critical Thinking

Customer Service

Attention to Detail

Timeline

Patient Service Representative

Quantum Health
02.2023 - Current

Customer Support Specialist

CorVel Corporation
01.2023 - Current

Stay at Home Parent

11.2015 - 11.2022

Bank Teller/Customer Service Representative

Credit Union of Ohio
06.2013 - 10.2015

Senior Associate/ Floor Manager

United Art & Education
02.2009 - 05.2013

Tier 1 Technical Support

Teleperformance
05.2008 - 12.2008

Bachelor of Arts -

Bowling Green State University-Main Campus

High school diploma -

Fairbanks High School

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Blake Sauner