Blake Beard
Conroe,TX
Summary
Effective Consultant with a track record of success across senior care service offerings. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to organizations.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Care Consultant
Family Tree Private Care
Houston, TX
06.2022 - Current
- Responsible for all qualifying Home Care leads, managing HubSpot processes, scheduling assessments, and effectively demonstrating service lines to callers
- Surpass monthly quotas with 50%+ conversion ratio
- Collaborate with Business Development Team to increase opportunities for referrals
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Established positive and effective communication among employees and organization leadership, reducing miscommunications, and missed deadlines
Case Manager
Family Tree Private Care
Houston, TX
01.2021 - 06.2022
- Responsible for completing assessments, converting clients, and managing client portfolio with 88% conversion rate
- Directly trained and mentored 3 Care Advisors
- Visited clients routinely, monitoring condition and environment and promptly communicated significant changes in behavior or condition to family members
- Organized daily workflow and assessed appropriate staffing to provide optimal service
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
Home Care Liaison (COVID Impacted)
Home Care Assistance
Houston, TX
01.2020 - 04.2020
- Supported families through difficult times by offering emotional support and education on important care tasks
- Developed sales strategy based on research of consumer buying trends and market conditions
- Capitalized on new sales and business opportunities when developing partnerships with other companies
- Built lasting relationships with clients through outstanding customer service interactions
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota
Healthcare Account Executive
A Place for Mom
Houston, TX
05.2018 - 03.2019
- Strengthened customer relationships with proactive and collaborative approach to managing needs
- Built relationships with new and existing accounts to drive revenue growth
- Qualified leads, built relationships and executed sales strategies to drive new business
- Collaborated with internal teams to develop account strategy
Account Executive
SeniorBridge Humana
Houston, TX
06.2016 - 10.2017
- Placed Humana Senior Bridge on MD Anderson’s Preferred Provider List
- Strengthened customer relationships with proactive and collaborative approach to managing needs
- Conducted integrated sales presentations to illustrate value of service and tailor call-to-action plans
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability
- Acquired 3-5 referrals, weekly | Averaged ~15 leads, monthly
- Received over 10 personal shout-outs from hospital executives
Senior Account Executive
Health Solutions Home Health
Kingwood, TX
10.2014 - 05.2016
- Acquired senior status after 1 year of sales
- Promoted company offerings to diverse clients with targeted and disciplined approach
- Prepared forecasts to gain understanding of measures needed to grow business
- Managed all staff in 3 Holiday Retirement Communities in Houston
- Employed proactive and collaborative approaches to strengthen relationships and manage client needs
- Designed training program, increasing customer satisfaction and new account rates
- Trained 2 Account Executives
Wellness Coordinator
Health Solutions Home Health
Kingwood, TX
10.2014 - 05.2016
- Responsible for designing Employee Wellness Program and Employee Incentive Program to all Health Solution Home Health Employees
- Decreased turnover rate by 26% in first year
- Collected and tracked information about participation and outcomes of individual programs
- Implemented budget guidelines and policies for staff
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport
Lifestyle Enhancement Director
Health Solutions Home Health
Kingwood, TX
10.2014 - 05.2016
- Created and fostered Wellness Program benefiting seniors at over 25 senior communities across Houston, TX
- Recorded and tracked results from each visit and provided progress notes
- Trained and supervised 3 Lifestyle Enhancement Directors
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics
- Helped clients set and achieve health and wellness goals
Resource Development Manager
Health Solutions Home Health
Kingwood, TX
10.2013 - 05.2015
- Responsible for managing office staff and orienting all staff members on job duties
- Oversaw 22 clinical and non-clinical team members
- Created and delivered HR training sessions to staff, managers and executives
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Developed and monitored employee recognition programs
- Administered employee benefits programs and assisted with open enrollment
- Assisted with writing job postings and job descriptions for boards
Education
Bachelor of Science - Exercise Science
Texas Tech University
Lubbock, TX08.2013
Skills
- Direct Sales
- Market and Competitive Analysis
- Leadership
- Market Research
- Strategic Planning
- Service Knowledge
- Sales Expertise
- Applying Solutions
- Business Management
- Critical Thinking
- Teamwork and Collaboration
- Interpersonal Communication
Certification
- American Red Cross: Advanced Cardiac Life Support Certification
Timeline
Care Consultant
Family Tree Private Care
06.2022 - Current
Case Manager
Family Tree Private Care
01.2021 - 06.2022
Home Care Liaison (COVID Impacted)
Home Care Assistance
01.2020 - 04.2020
Healthcare Account Executive
A Place for Mom
05.2018 - 03.2019
Account Executive
SeniorBridge Humana
06.2016 - 10.2017
Senior Account Executive
Health Solutions Home Health
10.2014 - 05.2016
Wellness Coordinator
Health Solutions Home Health
10.2014 - 05.2016
Lifestyle Enhancement Director
Health Solutions Home Health
10.2014 - 05.2016
Resource Development Manager
Health Solutions Home Health
10.2013 - 05.2015
Bachelor of Science - Exercise Science
Texas Tech University
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