Blakley Marroquin
Indianapolis
Summary
Hardworker who specializes in communicating with guests and making sure all guest needs are met. Multiple years in customer service has allowed me to perfect my communication and problem solving skills. Excell at team building and "bringing the vibe" to any opportunity of employment to make the environment a fun yet productive one. Always sporting a smile and an approachable attitude. Zoned in on excelled leadership skills and have also trained other employees for multiple years. A great addition to your team. Seeking a leadership position that will challenge my problem-solving and critical thinking skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nifs
Indianapolis
05.2024 - Current
- Collaborate with management on developing strategic plans for achieving facility goals.
- Provide guidance and support to staff members on daily tasks, projects, and objectives.
- Assist in onboarding new employees.
- Evaluates individual and facility performance and identifies opportunities for improvement.
- Spearheaded the creation and launch of three new fitness programs in six month.
Server
Yardhouse
03.2022 - Current
- Optimize service quality by actively listening and responding to customer requests
- Greet customers and offer seating options
- Provide menu and recommend food and drink options based on customer queries
- Promptly serve food orders and various hot and cold beverages to customers
- Check back to ensure customers are satisfied with all food items
- Process customer payments
Health and Fitness Specialist
Nifs
Indianapolis
02.2025 - 05.2025
- Invited individuals of all ages and fitness levels to participate in classes.
- Developed exercise programs tailored to individual clients' needs and goals.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Coached and encouraged participants during exercises and routines.
Head Lifeguard
Sweet Briar Pools
05.2016 - 08.2019
- Ensure the safety of others by making sure all safety protocols and regulations were followed by all guests and other guards
- Make certain all pool areas and bathrooms were always clean and safe
- Built schedules for all of the lifeguards and scheduled/lead employee meetings
Education
Bachelor of Science - Kinesiology
Indiana University Bloomington
Bloomington, Indiana05.2021
Skills
- Customer Service
- Communication
- Leadership
- Active/Reflective Listening
- Teamwork
Certification
- Certified Personal Trainer, NASM, 01/01/24
- Certified Zumba Instructor 9/30/24
Timeline
Health and Fitness Specialist
Nifs
02.2025 - 05.2025
Assistant Manager
Nifs
05.2024 - Current
Server
Yardhouse
03.2022 - Current
Head Lifeguard
Sweet Briar Pools
05.2016 - 08.2019
Bachelor of Science - Kinesiology
Indiana University Bloomington