Blanca Anguiano
Tulare,Ca
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Central Valley Foot And Ankle
03.2024 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collected copays and account payments, processed transactions and updated relevant records.
- Handled all in coming new patient referrals and medical records.
Lead Wellness Coordinator
The Joint Chiropractic
04.2023 - 02.2024
- Supervised wellness coordinators, worked with doctors making sure new patient flow was manageable for them
- Greeted new and follow up patients, making sure follow up patients accounts were updated and entered new patient information in Axis
- Explained plans and packages to patients when checking them out
- I also worked in call center where and answered multiple phone lines, answering patients' concerns about their accounts
- Accomplishments achieved were promoted to lead within two months where I interviewed new hires, did on boarding, inventory, and making sure clinic was running accordingly.
Externship- AMA
Valley Industrial Medical Group
09.2022 - 12.2022
- Answered calls, maintained medical records, filing, checking out patients and rescheduled appointments, emailed and faxed work status to workman's compensation insurance companies and employers, entered work statuses into Systoc software, translated for providers when needed.
Owner, Stylist
Owner/Beauty Operator
07.2012 - 11.2021
- Owner and beauty operator, scheduled appointments, handled social media, inventory, answered phone calls, took care of walk-in appointments, customer service, paid bills
- Recruited new hires and managed up to eight stylists.
Education
Administrative Medical Assistant - Health Administration
Milan Institute
Visalia, CA11.2022
Skills
- Customer Service
- Call Center multiple phone lines
- Data Entry
- HIPAA Certified
- Medical record maintenance
- Phone Etiquette
- Scheduling
- Operate Office Equipment
- Training in CPT and ICD-10 coding
Timeline
Front Desk Receptionist
Central Valley Foot And Ankle
03.2024 - 06.2024
Lead Wellness Coordinator
The Joint Chiropractic
04.2023 - 02.2024
Externship- AMA
Valley Industrial Medical Group
09.2022 - 12.2022
Owner, Stylist
Owner/Beauty Operator
07.2012 - 11.2021
Administrative Medical Assistant - Health Administration
Milan Institute
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