Blanca Chairez
Emanate Inter-Community Hospital
Jurupa Valley,Ca
2
Languages
8
years of professional experience
Healthcare support professional with experience in front office coordination, patient scheduling, and EMR charting across the. Handles insurance verification, referral processing, and patient communication while supporting smooth daily operations and a safe, organized patient experience.
Work History
Secretary
6 Months- Supported cardiac and pulmonary department operations.
- Scheduled appointments for patients.
- Managed incoming fax, scanned, and emailed communications to support patient and department needs.
- Updated patient charts for new or existing accounts.
- Answered incoming calls and routed patients, staff, and vendors across hospital departments.
- Verified patient insurance coverage before scheduling appointments. and referral requirements before appointment scheduling.
- Facilitated communication between providers, patients, and insurance representatives to streamline referral processes.
- Coordinated processing of referrals to enhance patient care, followed up on pending referrals, requested extensions, and modified authorizations for approval.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Front Office MedicalAssistant
3 Years- Greeted patients at the Grandview Medical Group front desk and verified visit information.
- Verified insurance coverage and collected patient demographics.
- Scheduled appointments using electronic medical records and practice calendar systems.
- Prepared charts and updated patient records before visits.
- Processed referrals to specialists or other healthcare providers.
- Follow up on pending referrals,request extensions,modify authorizations for approval.
- Fill out requisition forms for procedures and labs.
Front Desk Medical Assistant
3 Years 11 Months- Managed patient check-in, verifying demographics, insurance, and consent forms for accurate front office workflow.
- Obtained payments from patients and scanned identification and insurance cards.
- Triaged incoming calls, routed clinical messages, and prioritized urgent patient needs for timely follow-up.
- Processed referrals, authorizations, and insurance verifications using EHR systems and payer portals.
- Maintained confidential medical records, scanned documentation, and updated charts for compliance and accessibility.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Medical Assistant
High School Diploma
- Bilingual
- English / Spanish
Skills
Appointment scheduling
Referral management
Electronic health record management
EMR navigation
Insurance verification
Front desk operations
Payment processing
Document preparation
Patient interaction
Patient education
Attention to detail
Customer service
Patient confidentiality
Languages
English
Spanish
Timeline
Secretary
Emanate Inter-Community Hospital
09.2025 - 03.2026Read More
Front Office MedicalAssistant
Grandview Medical Group
09.2022 - 09.2025Read More
Front Desk Medical Assistant
Greater Valley Physicians Med
03.2018 - 02.2022Read More
Baldwin Park High School
High School Diploma
Read More
UEI Collage
Medical Assistant
Read More
EMR Experience
Office Ally,Meditech,Practice Fusion,and some Epic
References
References available upon request.