Blanca Cuevas
Chicago,IL
Summary
Dynamic server with extensive experience at Breakfast House Restaurant, excelling in customer service and team collaboration. Proven ability to manage multiple tables while enhancing guest satisfaction through effective communication and attention to detail. Skilled in POS software and adept at adapting to fast-paced environments, ensuring seamless dining experiences.
Overview
19
19
years of professional experience
Work History
Server
Breakfast House
Chicago, IL
06.2021 - Current
- Demonstrated strong multitasking skills by managing more than 8 tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Server
Cafe Con Leche Rest.
Chicago, IL
05.2018 - 08.2020
- Delivered friendly, upbeat service to a predominantly young, energetic clientele, ensuring positive guest experiences and repeat business.
- Quickly adapted to dynamic situations, such as sudden surges in delivery demand or large in-house parties, maintaining composure and focus.
- Proactively recommended menu specials and add-ons to boost sales and enhance the dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Wishbone Restaurant
Chicago, IL
09.2012 - 09.2019
- Hosted the first 6 months .
- Handled customer requirements and ensured suitable service while they waited for their table.
- Coordinated reservation requests using both phone and email communication.
- Demonstrated dedication by serving all 7 assigned years.
- Operated point of sale system.
- Operated in a fast-paced environment.
- Directed payroll management, supervised invoice processing, coordinated schedules.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Answered phone calls to take orders, give information and document reservations.
Host
Frasca Pizzeria and Wine Bar
Chicago, IL
02.2017 - 09.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Answered phone calls to take orders, give information and document reservations.
Server
Suvan’s Cafe & Bakeshop
Chicago, IL
02.2006 - 09.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Amundsen High School
Chicago, IL06.2009
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Adaptable to change
- POS software
- Up-selling techniques
- Customer engagement
Timeline
Server
Breakfast House
06.2021 - Current
Server
Cafe Con Leche Rest.
05.2018 - 08.2020
Host
Frasca Pizzeria and Wine Bar
02.2017 - 09.2018
Server
Wishbone Restaurant
09.2012 - 09.2019
Server
Suvan’s Cafe & Bakeshop
02.2006 - 09.2012
High School Diploma -
Amundsen High School