Blanca Duarte
DeKalb,IL
Summary
Dynamic Front Desk Receptionist with a proven track record at Kids Health Partners, excelling in customer service and office organization. Expertly managed high-volume phone calls and appointment scheduling, enhancing patient experience and operational efficiency. Recognized for meticulous attention to detail and creating a welcoming environment, ensuring compliance and accessibility of patient records.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Kids Health Partners
09.2022 - Current
- Scanned and update paperwork.
- Shred papers.
- Check patients in.
- Clean rooms.
- Restock rooms.
- Maintained organized filing systems for patient records, enhancing accessibility and compliance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Monitored office supplies inventory, facilitating timely reordering to prevent shortages.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Bachelors - Meteorology
Northern Illinois University
Dekalb, ILSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Scheduling
- Appointment scheduling
- Office organization
- File organization
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
Timeline
Front Desk Receptionist
Kids Health Partners
09.2022 - Current
Bachelors - Meteorology
Northern Illinois University