Blanca Garcia
East Patchogue,New York
Summary
Motivated Human Services student with a strong background in customer service, data management, and communication. Experienced in working with diverse populations, handling sensitive information, and resolving issues with patience and professionalism. Seeking an internship opportunity to gain hands-on experience and further develop skills in supporting individuals and families.
Overview
11
11
years of professional experience
Work History
Customer Service Coordinator
Qosina
05.2024 - Current
- Professionally answer incoming phone calls and identify the needs of the caller to transfer accordingly.
- Monitor the company's general email mailboxes. Read to understand the request and research to delegate to the appropriate person.
- Manage and validate new customers from the e-commerce platform.
- Communicate with customers to learn more about their use of Qosina products, request additional information, or to deny their request.
- Monitor and maintain the data integrity of all customer records, including resolving duplicate records.
Office Assistant
Amityville School District
10.2022 - 12.2023
- Assisted office staff with daily administrative tasks such as filing and organizing documents
- Answered phone calls and transferred them to the appropriate personnel
- Processed purchase orders for school supplies and equipment on nVision Software
- Created and maintained spreadsheets to track orders
- Maintained organized filing systems and databases for easy retrieval of information
- Communicated effectively with parents in both English and Spanish; prepared and mailed bilingual correspondence.
Data Entry Specialist
Pharmapacks, LLC
11.2017 - 08.2022
- Created spreadsheets in Excel and Google Sheets for product tracking.
- Entered, verified, and updated product data across multiple e-commerce platforms such as Pharmapacks.com, Amazon USA, Amazon CA, EBay, and Walmart.
- Wrote accurate product descriptions and ensured consistency across listings.
- Categorizing and sub-categorizing products after studying its type and nature to optimize search results and customer accessibility.
- Verified all updated information for accuracy and submitted cases for resolution.
Customer Service Representative
AVCO Industries
05.2017 - 11.2017
- Handled high-volume outbound and inbound calls.
- Created invoices and statements.
- Documented and updated account information to maintain accurate customer records.
- Recommended products to customers and thoroughly explained details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Secretary Coordinator
Taxi El Universal inc.
06.2015 - 04.2017
- Submitted records of all road-service calls and paperwork.
- Booked Medicaid transportation reservations.
- Optimized organizational systems for payment collections, deposits and record-keeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained spreadsheets and daily reports to support management operations.
- Answered multi-line phone system and greeted callers professionally.
- Maintained daily report documents, memos and invoices.
Education
Associate of Science - Human Services
Suffolk County Community College
Selden, NY05-2027
Diploma -
Central Islip Senior High School
Central Islip, NY06-2016
Skills
- Bilingual
- Data entry
- Customer Service
- Communication
- Software Proficiency
- Problem Solving
- Organization
- Detail Oriented
- Phone Etiquette
- Spreadsheet Creation
- Filing
Timeline
Customer Service Coordinator
Qosina
05.2024 - Current
Office Assistant
Amityville School District
10.2022 - 12.2023
Data Entry Specialist
Pharmapacks, LLC
11.2017 - 08.2022
Customer Service Representative
AVCO Industries
05.2017 - 11.2017
Secretary Coordinator
Taxi El Universal inc.
06.2015 - 04.2017
Associate of Science - Human Services
Suffolk County Community College
Diploma -
Central Islip Senior High School