Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Interests
Timeline
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Jan Carlos Colon
Open To Work

Jan Carlos Colon

Customer Service Coordinator
Norfolk,Virginia

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Real Estate AssistantReal Estate InternProperty Management AssistantProperty Accountant

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Norfolk, Virginia, US
Open to relocation: No

Salary Range

19/hr - 40/hr

Important To Me

Work-life balanceCareer advancementFlexible work hoursTeam Building / Company RetreatsPersonal development programs

Summary

Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.

Overview

8
8
years of professional experience

Work History

Customer Service Coordinator

Wegmans Supermarket
Rochester, NY
12.2023 - Current
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Provided product knowledge to assist customers in making informed purchasing decisions.
  • Handled cash transactions accurately, maintaining financial integrity during shifts.
  • Collaborated with team members to streamline checkout processes and reduce waiting times.
  • Managed customer inquiries through various channels, ensuring timely and accurate responses.
  • Developed training materials to enhance team knowledge of customer service protocols.
  • Coordinated cross-departmental communication to resolve complex customer issues effectively.
  • Mentored junior staff on best practices for handling difficult customer interactions and conflict resolution.
  • Collaborated with management to develop strategies for improving overall operational efficiency in customer support activities.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Explained charges, fees, terms of sales, and service agreements to over 100 customers daily.

Video Editor

Private Contractor
Remote
02.2018 - Current
  • Assisted with video editing and consulting with separate YouTube channels.
  • Edited video content for various platforms, enhancing visual storytelling quality.
  • Supported post-production processes, including audio mixing and color grading, to enhance overall production quality.
  • Conducted quality checks on final edits, ensuring adherence to project standards and client specifications.
  • Collaborated with clients to understand project requirements and deliver on vision.

Store Hospitality Associate

Delta Sonic Carwash
Rochester, NY
09.2021 - 10.2023
  • Facilitated customer service interactions to ensure acquisition of appropriate services, including meal preparation and delivery.
  • Coordinated receipt and organization of new product shipments to maintain optimal inventory levels.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of work areas to enhance guest experience.
  • Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
  • Greeted approximately 25 guests per day to provide information about hotel's facilities and services.

Education

Associate of Science - Administration and Management

Monroe Community College
Rochester, NY

Bachelor of Science - Management and Sole Entrepreneurship

Roberts Wesleyan College
Chili, NY

Skills

  • Bilingual
  • Administrative Experience
  • Public speaking
  • Inventory Management
  • Video Editing
  • Cash Handling
  • Customer focus
  • Account management
  • Documentation skills

Accomplishments

  • Won Wegmans Scholarship award in 2025.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.

LANGUAGES

English
Spanish

Interests

  • Participating in fundraising events to support local charities, schools, or community projects
  • Community Cleanup
  • Adventure Travel
  • Animal Care
  • Backpacking and Hiking
  • Volunteer Work
  • Camping
  • Historical Exploration

Timeline

Customer Service Coordinator

Wegmans Supermarket
12.2023 - Current

Store Hospitality Associate

Delta Sonic Carwash
09.2021 - 10.2023

Video Editor

Private Contractor
02.2018 - Current

Associate of Science - Administration and Management

Monroe Community College

Bachelor of Science - Management and Sole Entrepreneurship

Roberts Wesleyan College

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Jan Carlos ColonCustomer Service Coordinator
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