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Blanca Garza
Houston,Texas
Summary
Dedicated administrative professional well-versed in communication, team building, projects, event planning. Known for strong attention to detail.
Dedicated to providing superior support for patients and clients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
MDA Cancer Center
Houston, TX
08.2023 - Current
- Achieved timely patient scheduling through effective intake management. Enhanced screening accuracy by collaborating with clinical team for thorough medical reviews.
- Coordinated insurance verification, enhancing patient access to necessary treatments and services.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance patient experiences.
- Documented comprehensive notes to facilitate seamless assistance for representatives handling pending transactions.
- Directed efforts to obtain imaging records and pathology slides from diverse facilities, enhancing resource accessibility for providers. Coordinated with multiple organizations to streamline the collection of essential materials. Managed documentation to ensure all records were readily available for clinical use.
Case Manager, Resiliency Services-Temporary Job
The Alliance Multicultural Services
05.2021 - 05.2022
- I managed the processing and approval of client-related applications and request, including processing of financial payments.
- Assisted clients with completing appropriate applications, request, and documentation.
- Maintained regular, ethical, wholesome, positive, and professional communication with clients.
- Effectively utilize client applicable financial system for entry and recoding of client data.
- Created, maintained, and updated client files on a regular basis per any applicable compliance and programmatic guidelines.
Coordinator, Patient Services-Float Pool/Covid 19 Testing Site
MD Anderson Cancer Center
09.2019 - 04.2021
- Greeted and checked-in patients, collected personal, medical and insurance information.
- Answered, screened, and directed phone calls to the appropriate physician.
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals.
- Scheduled provider appointments, diagnostic test, procedures, and treatments.
- Responsible for training of new patient service coordinators in the covid testing site.
- Assisted employees, patients, and providers with covid 19 policies.
Customer Service Representative
Aetna
09.2018 - 09.2019
- Assist members navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. I serve as a guide to a better healthcare experience and ensure that they only need to call once to get the help they need.
- Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (adherence, accuracy, and volume).
- Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Administrative Assistant
La Rosa Family Services
01.2014 - 08.2018
- Organized back-to-school event — recruited over 30 vendors, helped raise over $20,000 to purchase school supplies, food, and clothing for over 6,000 families.
- Prepared marketing materials such as board packages, flyers, thank-you letters, volunteer letters and client letters.
- Handled accounts payable, accounts receivable, donations and deposits utilizing QuickBooks.
- Provided clerical and administrative support to management as requested.
- Compiled spreadsheets for fundraising events.
- La Rosa Family Services is a non-profit organization that helps and empowers women who suffer from domestic violence.
Education
No Degree - Business Administration
Houston Community College
Houston, Tx Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Multitasking and organization
- Healthcare systems navigation
- High Volume transactions
- Spanish speaker
- Microsoft word and Excel
- Data Entry
- Event Planning
- Budget management
- Coordination and logistics
- Inventory tracking
Languages
Spanish
Professional Working
Timeline
Patient Access Representative
MDA Cancer Center
08.2023 - Current
Case Manager, Resiliency Services-Temporary Job
The Alliance Multicultural Services
05.2021 - 05.2022
Coordinator, Patient Services-Float Pool/Covid 19 Testing Site
MD Anderson Cancer Center
09.2019 - 04.2021
Customer Service Representative
Aetna
09.2018 - 09.2019
Administrative Assistant
La Rosa Family Services
01.2014 - 08.2018
No Degree - Business Administration
Houston Community College