Blanca Gonzalez
Palmdale,CA
Summary
Dynamic and bilingual professional with a proven track record in customer service and cash handling. Excelled in managing high-volume transactions and enhancing customer satisfaction. Skilled in transaction processing and team support, demonstrating exceptional management and interpersonal abilities. Known for strong team collaboration, adaptability, and reliability. Expertise in cash handling, problem-solving, and customer interaction.
Overview
7
7
years of professional experience
Work History
Merchant Teller
Bank of America
05.2007 - 02.2010
- Managed multiple responsibilities simultaneously, maintaining accuracy and efficiency during high-pressure situations.
- Processed customer transactions promptly, minimizing wait times.
- Supported team members during high-volume periods, ensuring timely service for all customers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Service Telephone Banker
Washington Mutual
06.2005 - 06.2006
- Handled high call volumes while maintaining excellent rapport-building skills with each interaction.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Managed sensitive client information with strict adherence to confidentiality policies and data protection guidelines.
- Assisted customers in navigating online banking platforms, resulting in higher adoption rates.
Sales Floor Associate Cashier
Ross Dress for Less
09.2002 - 06.2005
- Used POS system to process sales, returns, online orders, and gift card activations.
- Issued receipts and processed refunds, credits, or exchanges.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with opening and closing of store.
Education
High School Diploma -
A.C. Davis High School
Yakima, WA06-2002
Skills
- Bilingual: English-Spanish
- Typing
- Customer Service
- Cash Handling
- Management
- Key Carrier
- Transaction Processing
Timeline
Merchant Teller
Bank of America
05.2007 - 02.2010
Customer Service Telephone Banker
Washington Mutual
06.2005 - 06.2006
Sales Floor Associate Cashier
Ross Dress for Less
09.2002 - 06.2005
High School Diploma -
A.C. Davis High School
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