Guadalupe Cortez

Merchant Teller

Bank of America

01.2001 - 08.2006

Resolved customer complaints professionally, maintaining positive relationships with clients.
Provided backup support for other tellers during busy periods or staff absences, maintaining seamless operations within the branch.
Handled large cash transactions securely, adhering to bank policies and federal regulations at all times.
Maintained strict adherence to security protocols, ensuring the safety of customers and company assets.
Demonstrated excellent communication skills while interacting with diverse clientele from various backgrounds.
Managed multiple responsibilities simultaneously, maintaining accuracy and efficiency during high-pressure situations.
Processed loan payments accurately, assisting customers in managing their debt repayment plans effectively.
Developed strong rapport with regular customers through personalized service and attention to detail in each interaction.
Supported team members during high-volume periods, ensuring timely service for all customers.
Identified potential fraud cases through vigilant observation of suspicious activity, protecting both customers and the bank from losses.
Prepared daily reports for management review, ensuring that all transactions were properly documented and accounted for.
Streamlined cash management procedures for improved teller accuracy and reduced discrepancies.
Assisted customers with account inquiries, resulting in a better understanding of their financial needs.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Processed customer transactions promptly, minimizing wait times.