Blanca Hernandez
Sacramento,CA
Summary
Proven leader with extensive experience at Mcdonals, adept in operations management and customer relations. Excelled in enhancing customer satisfaction and mentoring staff, achieving significant improvements in service quality. Skilled in problem-solving and staff training, effectively boosting team performance and sales growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mcdonals
Sacramento, CA
09.2018 - 10.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Packager
Ginger Chocolates
Sacramento, CA
02.2023 - 04.2023
- Achieved faster order fulfillment with improved workflow management and team coordination.
- Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Keema High School
2013
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Staff Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Sales Strategies
- Sales Growth
- Staff Development
- Orientation and training
- Cost Control
- Reporting and documenting
- Policy administration
- Customer service and satisfaction
- Computer Skills
- Problem-Solving
Languages
Spanish And English
Certification
Certified Shift Leader
Certified Department Manager
Certified General Manager
References
Adrianna Melendez
General Manager
+1 916-797-1157
Nereida Lopez
General Manager
+916 289 4194
Luis Lucas
General Manager
+1 916-783-3587
Timeline
Packager
Ginger Chocolates
02.2023 - 04.2023
Assistant Manager
Mcdonals
09.2018 - 10.2024
Keema High School