Celeste Gomez
Lake Elsinore,CA
Summary
Dedicated Medical Assistant/ Customer Service skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Clinica Medica Familiar
Mead Valley , CA
2022.08 - Current
- Perform all in house labs such as hb,glucose and UA , vision and hearing test, ,Ekg exam to the patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Registered new patients into practice management software program accurately entering demographic information.
- Collected samples from patients for laboratory testing purposes.
- Inspected equipment to ensure proper working order prior to use on patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Responsible for documenting all results and concerns of the patients in the database system.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
Customer Service/Administrator
Chrysler
Lake Elsinore
2020.02 - 2021.12
- Assisted with training new staff members on proper customer service techniques.
- Provided technical support to customers via phone, email, and web chat.
- Ensured compliance with company policies and procedures when dealing with customers.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Answered phones for main switchboard to assist operator and facilitate smooth communications.
- Updated existing records with new or revised information as needed.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Issued receipts, refunds, credits or change due to customers.
- Assisted with pricing merchandise for sale in store.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Greeted customers and provided assistance in locating items.
- Received payment by cash, check, credit cards, and automatic debits.
- Processed returns and exchanges according to company policies and procedures.
- Resolved customer complaints regarding sales and service.
MA Intern
Camino Health Clinic
San Juan Capistrano
2021.04 - 2021.10
- Prepare patients for examination, take vitals, and record patients' health history
- Gained valuable insight while completing 500 hours under the direct supervision of experienced MA/MD mentors.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Measured vital signs and took medical histories to prepare patients for examination.
- Supported the clinical team in delivering quality patient care through efficient workflow processes.
Warranty Administrator
Chrysler Jeep Dodge
San Juan Capistrano
2007.04 - 2019.06
- Receive and direct phone calls, schedule appointments, check-in/check out customers, obtain necessary customers information to file and update customers' records, and ensure all forms and consents are completed by customers
- Responsible for receiving organizing and storing records and verify insurance information.
- Assisted with the scheduling and material preparation for new hires' training.
- Manage general administrative duties including screening and answering calls, reconciling expense reports and purchase requests, routing contracts and invoices for payment, and managing electronic filing, ordering and restocking kitchen supplies.
- Maintained a high level of professionalism when dealing with difficult customers.
- Scheduled appointments for customers needing services or repairs.
- Performed data entry and other administrative tasks to support departments.
Education
Medical Assistant -
College and Career Advantage
06.2021
Coursework in Fundamentals of Communications, Strategic Sales, and Retail Marketing coursework in Economics -
Saddleback College
06.2015
High School Diploma -
Dana Hills High School
Dana Point, CA2005-06
Skills
- Organized
- Detail Oriented
- Team Player
- Self Starter
- Data Entry
- Excellent Communication Skills
Certification
- HIPAA/ BBP
- Medical Assistant
- BLS/ CPR
Languages
- Fluent Spanish
- Fluent English
References
- Robert Monroe, GM, (714) 936-6470
- Blanca Lopez, BM, (714)561-4261
- Ariana Marque, MA manager, (949)212-9372
- Dr. Wage, (903)931-1148
- Dr. Teledu, (708) 676-5080
Languages
Spanish
Professional
Timeline
Medical Assistant
Clinica Medica Familiar
2022.08 - Current
MA Intern
Camino Health Clinic
2021.04 - 2021.10
Customer Service/Administrator
Chrysler
2020.02 - 2021.12
Warranty Administrator
Chrysler Jeep Dodge
2007.04 - 2019.06
Medical Assistant -
College and Career Advantage
Coursework in Fundamentals of Communications, Strategic Sales, and Retail Marketing coursework in Economics -
Saddleback College
High School Diploma -
Dana Hills High School
- HIPAA/ BBP
- Medical Assistant
- BLS/ CPR
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