BLANCA MANCHA RODRIGUEZ
Denver,CO
Summary
Dynamic tax preparer with a proven track record at Jackson Hewitt Tax Service, delivering accurate income tax preparation and exceptional customer service.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
5
5
years of professional experience
Work History
Tax Preparer
Jackson Hewitt Tax Svc
12.2024 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Front Desk Construction Receptionist
M&R CONCRETE LLC
01.2020 - 11.2024
- Supported the smooth operation of daily office activities by anticipating needs, proactively addressing issues, and maintaining open lines of communication with colleagues.
- Facilitated the onboarding process for new employees, ensuring all necessary paperwork was completed accurately and promptly submitted to human resources.
- Supported accounting department with invoice processing, data entry tasks, and payment tracking to ensure timely payments from clients.
- Liaised with building maintenance staff to address any facility issues promptly, ensuring minimal disruption to daily operations.
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Telephone skills
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Customer service
- Friendly, positive attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tax Preparer
Jackson Hewitt Tax Svc
12.2024 - Current
Front Desk Construction Receptionist
M&R CONCRETE LLC
01.2020 - 11.2024
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