Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Blanca Martinez

Dallas

Summary

Dynamic and dedicated waiter with extensive experience at Ritz-Carlton, excelling in customer service and problem-solving. Proven ability to upsell menu items and enhance guest satisfaction while maintaining cleanliness and service quality. Recognized for fostering teamwork and effectively managing high-pressure situations, ensuring a memorable dining experience.

Overview

11
11
years of professional experience

Work History

Restaurant Waiter

Oishii Restaurant
07.2021 - 09.2025
  • Provided attentive service to guests, ensuring a welcoming dining experience.
  • Assisted in menu navigation, offering recommendations based on customer preferences.
  • Maintained cleanliness and organization of dining area, enhancing overall ambiance.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Processed customer orders efficiently using point-of-sale (POS) systems.
  • Adapted to fast-paced environment while managing multiple tables simultaneously.
  • Responded promptly to guest inquiries and resolved concerns effectively.
  • Supported team members during busy shifts, fostering a cooperative work atmosphere.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.

Hotel Waiter

Monarch Restaurant
02.2021 - 06.2021
  • Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
  • Managed food and beverage orders efficiently, coordinating with kitchen staff for timely delivery.
  • Trained new team members on restaurant procedures and service standards, fostering a collaborative environment.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Hotel Waiter

Ritz-Carlton
08.2014 - 10.2020
  • Upsold menu items effectively, enhancing overall guest experience while increasing revenue opportunities.
  • Assisted in inventory management, tracking supplies to ensure adequate stock levels for operations.
  • Collaborated with colleagues to streamline workflow processes, leading to improved efficiency in service delivery.
  • Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
  • Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
  • Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.

Education

High School Diploma -

W.T White High School
Dallas, TX
05-2010

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Table setting
  • Food presentation
  • Banquet coordination
  • Menu description knowledge
  • Dessert recommendations
  • Server collaboration

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Waiter

Oishii Restaurant
07.2021 - 09.2025

Hotel Waiter

Monarch Restaurant
02.2021 - 06.2021

Hotel Waiter

Ritz-Carlton
08.2014 - 10.2020

High School Diploma -

W.T White High School

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