Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Blanca M Roves

Okeechobee,FL

Summary

Resourceful Bilingual Customer Service Representative known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in empathy, adaptability, and conflict resolution, ensuring positive customer interactions and resolutions in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Teller II

Woodforest Bank
02.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Balance volt

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

CW WILLIAMS
03.2024 - 10.2024
  • Assist members with any doctor’s appointments, procedures, and referrals daily
  • Follow up and resolve any issues that would arise with patients
  • Assist patients with application for Medicaid
  • ACCOMPLISHMENTS: Assisted and gave customer service to CW Williams patients.

SR CUSTOMER SERVICE REPRESENTATIVE

UNITEDHEALTH CARE/OPTUM
10.2021 - 02.2024
  • Addressed customer inquiries by identifying topics to evaluate
  • Determine eligibility, address prior authorizations, and resolve claims issues
  • Explain benefits and educate members on the web portal for self-help
  • Communicate with care providers to facilitate resolutions for prescribed medications
  • Connect with internal and external teams for medication delivery and order refills
  • ACCOMPLISHMENTS: Assisted member with any issues that arise with a positive resolution.

FRONT DESK RECEPTIONIST

PRIME CARE
08.2019 - 10.2021
  • Provide great customer service to patients who need to schedule an appointment by phone or in person
  • Confirm patient insurance eligibility
  • Collect payments for co-pays, co-insurance, deductibles, and any outstanding balances
  • Assist with any pre-authorization for procedures and referrals
  • Provide an update on services to the patients with the status of their authorization
  • ACCOMPLISHMENTS: Great customer relations and assistance with patients.

MANAGER REPRESENTATIVE

METRO PCS
05.2017 - 08.2019
  • Managed 5 stores and supervised 30 employees
  • Help new customers with purchasing new plans or assist with switching services if needed
  • Update a customer’s personal information such as address and telephone numbers
  • Always making a priority to communicate regularly with customers in assessing their needs
  • Initiate a case with customer service staff regarding any issues and assist with the resolution
  • Inventory of phones and accessories
  • ACCOMPLISHMENTS: Identified and assisted with issues within customers’ plans
  • Renew and propose new plan rates
  • Assist employees with any problems that arise.

Education

High School Diploma -

Jackson Senior High School
01-1990

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills

Languages

Spanish
Full Professional

Timeline

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

CW WILLIAMS
03.2024 - 10.2024

Teller II

Woodforest Bank
02.2024 - Current

SR CUSTOMER SERVICE REPRESENTATIVE

UNITEDHEALTH CARE/OPTUM
10.2021 - 02.2024

FRONT DESK RECEPTIONIST

PRIME CARE
08.2019 - 10.2021

MANAGER REPRESENTATIVE

METRO PCS
05.2017 - 08.2019

High School Diploma -

Jackson Senior High School

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Blanca M Roves