BLANCA MUNOZ
San Jose,CA
Summary
Dynamic and detail-oriented professional with 5+ years of experience in administrative roles within the hospitality industry. Seeking a challenging position as a Shift Supervisor with Bon Appetit, where I can leverage my leadership abilities, exceptional customer service skills with a passion for creating memorable dining experiences and commitment to fostering a positive team environment, I am determined to help streamline operations and contribute to the continued success of the organization.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE
Bon Appetit Management Company
San Jose, CA
10.2022 - Current
- Maintained high customer satisfaction through strong communication and problem-solving skills
- Assisted customers with product inquiries and provided knowledgeable recommendations
- Prepared and served a variety of coffee beverages, including espresso drinks, pour-over coffee, and specialty lattes, consistently exceeding customer expectations for taste and presentation
- Maintained cleanliness and organization of the café, including regularly cleaning equipment, restocking supplies, and sanitizing work surfaces to meet health and safety standards
- Collaborated with team members to streamline workflow during peak hours, ensuring prompt service and minimizing wait times for customers
- Monitor sanitation practices to ensure that employees follow standards and regulations
SUPERVISOR
Subway
San Jose, CA
02.2022 - 07.2023
- Prepare and cook food of all types, either on a regular basis or for special functions
- Operate a cash register, communicate with customers, and assist other restaurant staff as needed, including processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions
- Managed inventory levels and ordered supplies to meet department needs
ADMINISTRATIVE ASSISTANT
Government of Salamanca
Guanajuanto, MX
10.2015 - 09.2020
- Grant extensions and authorizations for the partial payments of tax credits that correspond to the municipality in the terms of the tax laws
- Operate the monetary flow or cash flow, the inflow and outflow of money
- Receive, deliver and guard cash, checks, money orders and documents of value, to achieve the collection of income to the institution and the cancellation of payments that correspond through cashier
- Receive and collect municipal taxes according to the corresponding laws
- Create a friendly environment and receive and inform customers in a courteous and professional manner
Education
BACHELOR OF LAW -
Escuela de Educacion Superior Libertad
Guanajuanto, Mex.08.2014
Skills
- Vendor coordination
- Customer service
- Mathematical Skills
- Computer Knowledge
Languages
Spanish
Native or Bilingual
Timeline
CUSTOMER SERVICE
Bon Appetit Management Company
10.2022 - Current
SUPERVISOR
Subway
02.2022 - 07.2023
ADMINISTRATIVE ASSISTANT
Government of Salamanca
10.2015 - 09.2020
BACHELOR OF LAW -
Escuela de Educacion Superior Libertad